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based on 21251 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the news feed and updates.
Training and useful tools
You just take people’s money and give them no guidance.
I am a 72 year old with 40 years of real estate experience. However all this new computer gadgetry has left me in the dust. I would love to have a couple of classes to get me baaaack on the radar.
Jim Last name removed
Hold members to a higher standard of ethics and professionalism.
Fair housing issues...poor/late responses to offers presented..terrible listing practices...pocket listing/private listings are a lawsuit waiting to happen.
This is the biggest membership in the state...why not push for higher standards? Harder testing.
Nobody cares.
It is ALL about making money...
Keep getting more new agents who can market but can't fill out a contract...there should be 25-33% less agents...disclosures are not filled out, nearly-blank contracts sent over. REO agents unresponsive...listing agents knowing nothing about their own listings and take a week to get back...buyer agents not knowing what 'as-is' means.
Rampant abuse of square footage...calling everything that isn't a split-level a 'raised ranch'...
Excessive 'processing fees' by too many offices...especially on rentals. (Paying out $350 on a $1800 rental, but then if *I* don't show it [I always do], I'm the bad guy?)
These are professionalism issues and NOBODY wants to talk about them, least of all our boards because ownership really OWNS the boards, as we all know.
Too many agents skirt the laws, are VERY fuzzy with dual agency (which is ONLY going to get worse with private listings)...
You can tell some agents are fair housing violations waiting to happen by how they talk. They KNOW they have to SAY certain things, but I don't believe for a second they are being honest or fair with some clients. (Again, this is likely to manifest in private listings, but it is set up for that, isn't it? To avoid the detection, but still allow for subtle, uncaught racism? To allow under-marketing to 'certain' areas or certain 'types' of people? Because WHY else would it best serve our clients to make a property LESS available?)
People still too often associate 'us' with slimy sales techniques...I get a lot of second-hand clients that are once-bitten, twice shy about using ANY Realtor after shady practices they encountered the first time.
IR just sent us a similar questionnaire recently and I answered very much the same.
Now let's see if anybody is actually reading these.
Make 'us' better.
Please.
I hope & Pray you all believing in the living loving God of the universe JESUS CHRIST & HIS coming soon.
Like talking to a good friend!!
N/A
responsiveness
Very receptive and helpful.
I was very impressed with my jumpstart training.
The ability to talk to a real person on a phone,when electronic services do not work
very responsive. I can rely on the professional advice from the board when I run into difficult situations in doing my business.
You do very little and our dues are way too much! You are just not cost effective!
Questions are answered upon contact.
K
Outside of power issues... the training and personnel were great.
Love it!
It’s membership driven. The entire staff is friendly
Help line
Classes. Support.
Great
Readily available and efficient
Always there when I need help.
Easy to contact and quick to help solve problems. Thanks!
Lower the dues!
Nice variety of classes. Multiple locations that are convenient to classes.
Easy
The staff is always ready to help, sometimes I like to go into the office rather than deal with the computer.
Even though MORe is such a large organization, for the most part the staff still provides its customer service with the "personal touch" that is more typical of a smaller company. The leaders in the organization have such great reputations, that they are able to attract similar talent. The educational offering are varied and numerous, and those instructors are of the highest quality.