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based on 21251 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The association is proactive and very informative to current issues, trends and continuing education.
I'm estimating half of the agents that do not come from a well known company do not bother to show up for appts or call to cancel, they do not give feedback and need to take a course in professionalism and common courtesy.
The courses for CE will continue to be the same old ones that no one pays attention to anyway.
Glad most of my business is switching to Indiana. The agents their are professional and well trained.
Responsive staff and a great assortment of technology available to agents and brokerages.
Knowledge of market, professionalism, and how they treat their members with respect.
I am a new member just getting in
Always available with great info!
Your promt response to any issues we may have. No matter what they maybe.
Fees are too high. I'm dissapointed that Mainstreet hasn't been successful in standing up to the Illinois Bar. Lawyers have impinged on our profession too much.
Mainstreet hasn't been successful in obtaining correction to Sentrilock issues. 1. That we have to renew cards, cards don't work the same day as the app, sometimes Realtors need the app and sometimes we need the card, both should work at the same time. 2. Sentrilocks not working due to "time" and other issues. This is a software and/or hardware problem and makes the devices faulty, requiring telephone support. We've lost showings due to faulty devices-- especially during the polar votexes when clients and agents won't wait outside to make phone calls in the cold.
They are so helpful and professional
The education resources and reminders are tools that are very much needed for me to take care of obligations that can be over looked when you are dealing with a over loaded and demanding daily schedule. I enjoy how friendly and helpful staff is when I call in with questions and or concerns. I think it's great knowing that there are training classes that Mainstreet offers and available to help agents stay knowledgeable and up to date in the Real Estate market along with ways to stay connected with our clients and costumes through social media and marketing techniques.
always efficient
Staff is generally friendly and willing to help.
Helpful and courteous.
Very responsive. ProfessionaI. Informative. But I did not receive a notice to pay my bill this time...I was almost late in paying by bill. TY
Convenience, and constant, effective communication.
Very helpful for agents
They have performed a Great Service for me for the 25 years I am with the Association ...
I HAVE ONLY ENCOUNTERED THE MAINSTREET ORGANIZATION EMPLOYEES A FEW TIMES BUT THEY WERE ALWAYS WELL INFORMED AND HELPFUL. Name removed
I have no suggestions. I have no objections.
Provide what agents need and want
Very attentive to its members.
I miss talking with people. The service is great, automation is quite efficient!
Efficient and easy.
Everyone has been very helpful and nice since I have moved boards. The Jump Start classes were well run and had really useful information. All of the instructors were excellent. So far so good!
On top of things.
CONVENIENT
The only thing I don't like about Mainstreet is these surveys.
Reminders.
Don't know any that don't already belong.
To many layers of beuracy. The real estate industry is moving on, this is an unnecessary layer. Fees are way to high.