based on 21437 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always so helpful and polite.
The ongoing education and all the tools that can be used through Mainstreet is wonderful, especially for new Realtors. Also like the networking within the organization
Very responsive to members issues/concerns.
Having to buy sentrilock boxes is expensive and inconvenient. There are other boards that supply them to the offices that are associated with them and the fee is included in their dues. I understand the monthly fee is higher, however it is worth a price increase to have the office supply the boxes over having to go to one of 4 board locations. Living in Hampshire, there is not a close location to get a lockbox when needed and if there is a weekend listing, I have to wait to put one on the door until the office is open and I can get to one to buy another box. In the day and age of security concerns, it is not feasible to use combo boxes however due to the cost and inconvenience of the process, many agents in this board use those. And all with the same combination to open the lockboxes.
Being new, there was a LOT to learn. It would have been nice to have it little easier for a new person who works full time and can't go to training during the day time.
Same as I've been saying for every one of these survey requests in the four years I've had my license: I get no value from my membership beyond the privilege of using Sentrilock as part of my dues, which otherwise provide no ROI. Every event and class and seminar is geared towards the agent that isn't busy during banker's hours or doesn't need a full time job to get decent health benefits. And even the Sentrilock support from the office is almost useless since it's very difficult or me to get there to puck up a box or replacement card before 4pm and I can't even get them shipped. It's mostly just a necessary evil for all the agents in my office.
You work hard to keep refreshing in updating all the services making them is current and applicable as possible.
I really like the trainings, and keeping us abreast of everything.
Very helpful.
Variety, quality and support.
Lots of resources and support.
The updated on current issues & available classes
Doing nothing good for me
It's always very easy to reach someone. When you do, they are very friendly & professional.
Reduced fees
Great customer service . Thank You
Very satisfied
I do not have any issues with the association.
Have more training and events that don't happen Monday-Friday during normal working hours for other industries. Like myself, I'm sure that there are other Realtors who work in the industry part-time who would appreciate better access to training/CE and networking events that don't require them to take off time from their full-time jobs to attend.
lower costs
Friendly customer service. Always willing to help out an Agent when needed. Everything on the site is user friendly.
no complaints
Fast, prompt, if we call with an issue resolved quickly.
Very user friendly. Many tools available to make my job as an appraiser easier. Also many tools to help assist me in defining markets and determining values.
Good membership
I does not receive prior notification of a payment and my penalty was of $ 25.00
Why would we pay mls in middle of month so you charge late fee? It would make 100 percent sense to make payment due end of month.
VERY easy to pay money to! and do business with!!!
Anytime I need help or direction they are always there to assist me....quick response. They also have directed me to the right place for me to get help.
Like that you are helpful.
Always excellent services offered to members