based on 21437 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Lower the cost.
I was very disappointed that I've been a member for over 20 years and my information was not in your system and was not given notice my dues was becoming past due.
In result I was turned off of MLS and charge a late fee. When I called to inquire why wasn't I notified I learned that my information wasn't in your database.
I'm not understanding why connectMLS has all my information and Mainstreet doesn't. I understand these are 2 different entries however how come 1 has all my info and the others doesn't. I really feel I should be reimburse for the late fee due to a lack of communication.
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The MORE Association is good and on the ball. The staff is very friendly. Good people with good hearts for the industry.
You answer all my questions very quickly. Thank you
Very friendly user friendly website and great individuals every interaction... great teachers and classes... great benefits
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The timely response and the attention that is given to my inquiries are two of the reasons I would recommend MORE to another Realtor.
There are little to no events held in Chicago!
Always helpful and tools provided are valuable.
Need more customer service. Only time I here from you is when my account is past due.
I love the email updates, the events and the virtual options.
Friendly and very helpful staffs. Lots of various CE courses to choose from, very knowledgeable and fun instructors.
I passed my CE with Realestate Inst. just wondering if you received it.
Easy to reach with rapid response to questions.
Great leadership by staff and elected or appointed positions.
The association knows where it's going and encourages members to live up to their best.
Cooperative, friendly and always will to help solve issues.
They are very kind understanding and professional.
Always easy to connect with to ask a question
Really appreciate the reminder phone calls and messages regarding fees that are due, as I don't often check for those emails or sign into my account to remember to make payments on time. Love the CE classes that are offered (both variety and many different date options), especially the zoom options during Covid. It's not easy to work around a toddler schedule as a stay-at-home mom.
Mainstreet’s staff involvement in various State & National Associations allows them to keep a pulse on current issues that may affect Realtors. The Association is very good at informing membership of the issue and how it can affect our business. And then…the staff will even try to workout a suggested solution to address the issue.
I was recently fined $2500 +$250 admin fee + the future cost of an ethics class for an ethics violation that was obviously just a misunderstanding. It’s now clear to me that these ethics violations are a clear money grab. It and has nothing to do with actually teaching the accused any sort of lesson. I must take an ethics class but there will be nothing about how to do what I did “wrong” differently which should be the point. I know what I’ll do differently next time but no discussion with Mainstreet. I couldn’t be more disappointed in your organization. Just paid $3,250 (still have class cost coming) which is crazy money for me and my family. Spending 6% of my income to an organization that did not support me in a frivolous accusation and instead fined me is beyond frustrating.
Resources available & support.
I think the fees are too high. I don’t utilize MainStreet for anything other than my SentriLock.
I feel that the dues are to expensive.
As a new agent with not much time under my belt and being financially strapped and having to pay multiple fees to brokerage and to continuing education I was not able to pay the 230 dollar plus 20 dollar fee on time and was charged a late fee. I feel that a late fee should not be added
Informative, educational and very professional and responsive.
Very helpful staff. Lots of relevant information given on a timely basis.
Offer on abundance of training- With excellent instructor. Shows the path to success.
Great communication about upcoming events and reminders about things that need to be done.