based on 4937 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Poor haircut this time I had much better at this.location
Van is awesome and a cut above the rest! She is so experienced and it shows..
Giselle is awesome
I didn’t mean to click 5! Carla is the best, 10/10, how can I fix this? Please update!!
Emily at the New Caney location is awesome! She takes the time to understand what I want and does a wonderful job.
I stopped by for a neck trim - I sat down and told the lady - Neck trim only, square in the back - and don't cut my sideburns.
I closed my eyes for a short time - and she was done very quick - and guess what - she trimed my left sideburn alost all the way off.
I asked "what happened to my sideburns?" She said - they are even. I stood up and looked into the mirror and put my fingers to the side of my head - and showed her that they were not even close - because the left side was almost cut off.
Then she took her comb and tried to show me they were even - and they were not.
So she trimed the right side back to try and make them even.
She was not happy.
My wife laughed a little when I got home - but she fixed it.
Usually, they ask to trim the hair off/over my ears and offer to trim my eyebrows...she did not do either.
Normally I tip $5.00 for the free neck trim - but no tip today.
I usually get my hair trimmed at Sport Clips, and my haircut is always simple and short. Today, Mrs. Mikaela cut my hair. After she finished, I politely asked her to trim my sideburns a bit more. Her response was surprisingly rude—she said, “If you waited, I would have done it,” which felt dismissive and unprofessional.
This was also my first time getting my beard done at Sport Clips. When I asked questions, she seemed defensive, as if she didn’t want to be asked anything. The biggest issue I had was with the additional services. She offered the extra “super shaver” without mentioning that it came with an added charge. I’ve been to many other barbers, and no one has charged extra for that unless they make it clear ahead of time. If your store charges $10 for it, customers should be informed upfront.
Thankfully, I had already paid for the MVP experience, but even then, I had to ask for the massage portion—only to be told it was optional. If that’s the case, why didn’t she offer it after washing my hair?
Overall, this was the worst experience I’ve had at Sport Clips. If Mikaela isn’t open to customer feedback or suggestions about their haircut, perhaps she needs to take a break. Respect and communication matter.
Thanks
Great stylist!
Everything
Good haircutters, and the app is very useful.
The service was excellent. I was greeted as I came in and registered first time at this location. I believe the one that did my haircut. Her name was Laura. I will return.
Great service by the stylist and they are able to handle any of the requests.
María was excellent cutting my hair and trimming beard
The team you have in Kingwood is the best I have been to. Very professional
Patti is great as always!
MVP is a great service!
Joni gives best hair cut I have had in 67 years from US to Overseas. I am sure she has a high retention in her customer base
My son received a haircut from Amy and it was a very unpleasant experience. She argued with me about my sons fade, rolled her eyes at me, snapped at my son for moving too much. And just overall was very unpleasant. I've been coming to this location for over 8 years and will not be back on days she's working.
Mrs. Lily does great hair, she's truly a professional.
great cut quick and easy the stylist was very nice and professional.
Friendly staff and great service!
I go to this location on a regular basis and always impressed by the team there: manager Giselle, Ramona, Maria, Felicia, Marleny, and the others! Welcoming atmosphere, extremely professional attitude! This time I worked with Tasha and that was great, I enjoyed it big time! Those stylists know their job well! Thank you!
I received a great haircut from Patty. She was professional, friendly, and asked me questions about how I wanted my hair cut. It turned out great, and your products are great too. Thanks so much!
Great customer service and experience
Customer service ability to pay attention to detail and follow through
Everything
The staff really seem to get along and have each others backs. Valerie does an amazing job cutting my hair.
It's awesome
X
The cut was good. Staff was friendly.