Customer Testimonials
Keep doing what you’re doing. Great customer service and extremely fast. When I eventually purchase a new bike, I can’t think of anywhere else I’d rather purchase from.
Although the turn time on bike service is lengthy I was ver happy to get my bike serviced in a timely manner
The staff is always friendly and does not hesitate to help, even with the simplest of tasks, such as putting air in a bike tire.
Prompt personal attention
customer service is great! thanks for letting me use your multi tool to install my water bottle holder
Solid prices and advice with no up selling.
the guys are great... great mechanics but also super nice to all the customers.. Great customer service!!!
Great service.
For 8 years Salem Cycle has treated me like family that you actually can tolerate. While my days are lonely and my nights are cold; I know that I can always count on Salem Cycle. Hopefully someday you'll organize a crazy senior citizen biking club for rides between the senior center in Salem to the senior center in Marblehead with frequent stops for Adrenochrome and Ben-Gay.
Here's the link to my rides. Thanks for keeping me rolling.
https://ridewithgps.com/users/Phone number removed
Helpful friendly, not pushy. Made us feel like we’re were taken care of.
Connor spent time helping me decide which bike lock to purchase for my grandson. Since it was not in stock, he called to locate one which he ordered for me and called as soon as the part came in.
Friendly, knowledgeable service.
Had a tube and tire replaced. Work was good, price was right. Associates were nice. Bike works good. I believe they adjusted the brakes also. Everything good!
Very helpful and knowledgeable staff. Very friendly too! Nice selection, had exactly what I needed. Great local shop.
Very friendly staff and bike was fixed really quickly!
Your knowledgable!!
Knowledgeable, helpful, friendly, not-pushy staff.
Very helpful & attentive service when buying a brand new bike!
The people who work there are always respectful, patient and polite. They know their stuff.
Excellent Service
Very knowledgeable and helpful!!!
Friendly service
Friendly, communicative, professional!
AWESOME!!!
Your value proposition is your People , and they deliver a Ritz Carlton experience.
Like ability to fix flat within a day
Quick response and service. Friendly and efficient staff
Very friendly and knowledgeable staff
Service was quick and personal interaction was great! Very helpful.
I called to check inventory, you had what I was looking for, your price was fair, my product arrived five days later.
All's good, thank you for your quick response
Marblehead cycle has always been my “go to” cycle shop. I’ve lived in Marblehead for 62 years and I have never purchased a bike from anywhere other than Marblehead cycle because of their professionalism, expertise, and caring nature.