Customer Testimonials
My Propane Tank is always filled w/o calling
I reall like the budget as I am a Senior on a fixed
Income
You have always provided us with great service for almost forty years.
I've received exceptional service from the service provider in May 2024, and from Maranda who took my call today and generously, patiently and kindly provided me with detailed usage information.
Friendly service
ability to work with me on pricing based upon a higher consumption
Staff is responsive when called. Service Techs are prompt and efficient.
Reliable easy to work with thank yoy
Deliveries are prompt- without having to call for a delivery
Great customer service.
Friendly people. Arrived when they raid they would.
Great customer service with setting up my new account. The first delivery went great too, the driver was super nice. Thank you!
Downeast Has served me very well for many years
Racheal in the Kennebunk office is great. Always solves the problems.
How can I get my tanks tied down before the winter? I need someone to schedule a service to anchor cables from the tanks into the concrete.
First name removed
Vinny was respectful and professional. A pleasure to talk with. When I mentioned that my gauge was a bit cloudy and getting difficult to read, he immediately changed it. Excellent service person!!
I like the prompt propane delivery. I like the service department. I had an excellent experience with the conversion and installation of a new propane stove in one of my rental properties
Great service, always there when I need them.
The gentleman that delivered and installed new propane tank was professional, courteous, friendly and very skilled at his craft. Highly recommend!
Service has improved significantly over the last few years. In the past, I experienced long wait times. Now the service is great
great service and delivery
Always on time and very personal and Proffesional.
I get totalk to a person and service is great!
I couldn't believe when I looked at my ticket that the price was 5.29 a gallon. I've been a customer since 1997. I live alone and am on SS. Looked into other dealers and their prices are lower. So why is Downeast charging so much? Also additional fees like Hazmat 13.52 and fuel recovery fee 7.96.
Always reliable
We have always had very good service from Down East. You are always willing to answer any questions about billing, service, or any other concern.
Very responsive
Timeliness!
As a new and slightly confused customer, I appreciated the fact that Rachel took the time to clarify the ins & outs of propane fuel usage.
She was informative and delightful to deal with and totally understood my concerns.
I now know more about moving ahead and making DownEast my supplier
Thank you , Rachel, for your assistance & excellent customer support!
First name removed M
Quick response
You are consistently very helpful and friendly.
Customer service in all forms is excellent