Customer Testimonials
Very professional and willing to negotiate prices based on customer circumstances and customer loyalty.
Prompt response to service needs
Very helpful on the phone.
Excellent
Only issue new billing system is not easy
In over 40 years with Downeast, I have never run out of fuel.
Consistency
Customer for 24 almost years
After expressing an issue with your rep Rachel, the issue was resolved so I’m hopeful my delivery service will go smoothly here on out.
I like that I don’t have to worry about scheduling a delivery it’s automatic and I can pay easily online
Reliability
Steve is a great person. There was a slight problem when he delivered last time, but got it figured out. He came back and filled it in just a couple of days.
You deal with low energy users and are a fast service.
Details !!
Dependable
They came out early when we ran out we are on call for deliveries and we ran out they were there within two hours Thank you
Services and gas good
The service is great. The cost of oil is VERY high.
Customer service is fantastic
I have been with Downeast Energy for over 20 years and they may not always be the lowest price but they are the most dependable and professional oil /propane company out there. Their sevice is top shelf and they are always there with any furnace issue I may have etc. I will remain loyal because of the longevity of the company and its reputation .
Quick and efficient service for delivery after power outage.
Quick delivery. Great portal.
quick response
Downeast service has always been excellent .
Downeast's open attitude towards buying-groups is the reason that I work with them. They will always have my business for this aspect. (On top of great service and genial staff..) The Remote fuel monitoring system they have in place is top notch and takes out all of the guesswork keeping our tanks full.
Their customer service relations in the Kennebunk office is very friendly and helpful. Their technician Alex Mariello, very professional and explains very well of issues of your furnace.
Good communication with customers. Good preparation in advance of storms. Timely response to restore power when outages occur.
Paying my bill online. Recently, nicer representatives and calls back when I have a problem. Much better follow up. A very nice man delivered oil the other day. Overall things are better.
We had trouble changing the billing on our account at the beginning, but things have been fine once we got it straightened out.
Very happy about the service during this recent storm. Received delivery after our generator ran for almost 4days during our power shortage and had technician come over to answer some questions.
Reliability. A "person" answers the phone.
I like the open communication we can have the answers my questions. I like the automatic oil fill up.