Customer Testimonials
Attentiveness to all matters at hand
Respect for multi-decade customer who has always received 5 star service
Bonus: Cheerfulness & efficiency of customer service agents in Kennebunk, Maine
Reliable and efficient… thank you for your service
Budget plan
Great service very helpful and completeed when told it would be.
Efficient
Great customer service!
Very happy with your service and employees are very friendly! Thank you!
Your company has a good reputation as to being responsive to customer needs.
You guys are great
The individual who delivered the oil took their time to unravel the hose and set it up so it went around the area of recently planted grass. We admire and appreciate the thoughtful gesture.
Always friendly, courteous, polite, patient, and professional
I was perturbed when my new customer term ended and I found out when I was surprised by the new bill with the steep increase to market rate. I filled out a survey expressing my disappointment. I received a call from Rachel today in response to my earlier survey. Rachel apologized for the lapse in communication and discussed options going forward. She was friendly, helpful and professional. She is reissuing the recent market rate bill to the fixed rate amount which I enrolled in today. I appreciate the personal service and have enjoyed excellent delivery and service from Downeast/Superior. Thank you Rachel - great job turning a customer’s disappointment to satisfaction!
Very prompt when calling for propane
Timely. Reliable service.
Recently required service for seasonal home. Service was scheduled and performed quickly with the service tech providing very thorough service.
I am able to get help when I call, if something is not working.
You’re here when I need you. You are great.
Your employees are friendly and knowledgeable. My deliveries for oil and propane are always done in time before I run out. Any work done on my furnace is clean and efficient.
I have been with this oil company since ‘1981’
Starting with Mapes, Downeast Energy and now their new name Superior Propane
You are very timely in your delivery. Prices are fair. Drivers are courteous.
Recent service calls have been excellent. Unfortunately your new call center approach to customer service has been very unsatisfactory. Hard to understand the agent I spoke with. and was unable to get information I needed to get ready for the closing of the sale of our home. Agent did not or would not connect me to a supervisor who probably could have helped me.
I liked the company in the past when it was more personable. So mixed report: A for service call; F for telephone customer service. Too bad. Bigger is certainly not better. Sorry to have to let you know, but cannot recommend your company as a whole any more.
Efficient and reliable.
Excellent service, timely deliveries
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Delivery was of propane is always on time. The staff is friendly and courteous. Our contract renewal is super easy. What’s not to like!
Prompt deliveries.
Dependable delivery and pleasant employees and agents.
The installation was quick and they knew what they were doing.
In 30+ years, I have never had an issue with them. The service is good, reliable, and friendly.
The quick response on requests for Propoane delivery. Also the assistance provided in resolving an issue with our stove - thank you.
Customer service and delivery service
Jenn was very helpful in setting up our 1st delivery! Greatly appreciated her help!