Customer Testimonials
Sales and service was great. Minor hiccup with billing, but they took care of me.
Always explain what's happening and if need to keep dog in for a bit
I love that Austin has been our technician since 2021 when we bought our house. I feel like that is probably not normal in pest control, and we very much appreciate that we know who he is and he knows our house. Service is always great and he and the company are quick to respond to any issue or callback. I love the quarterly pay that covers everything. 100% recommend.
The Gilstrap team are my ABSOLUTE favorite to work with. I will recommend them 100% of the time.
My technican, Corey!! He's the best
Availability and always professional
Effective treatment and knowledgeable technicians who will come back to retreat without additional charges
Jonathan was very informative and helpful and pleasant.
Services are efficient, reliable, and customer-focused.
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Extremely professional and very nice emplyees
Jimmy does a fantastic job for me!
How effective they are. My technician Kevin is a great tech. He's very thorough and professional.
Very responsive to our concerns.
Always on time and accommodating. The tech genuinely cares about my home by asking about issues since the last visit. Friendly and courteous service.
The guy who came over was very nice, he explained everything he was going to do, on time, and overall a good guy. Service was good and he sprayed all around even focusing on areas we had see a bug or two.
Our technician, Wade continues to exemplify great customer service each time he has serviced our home. If there is any issues, he is willing to resolve it.
Great Customer Service, Product Works.
Alex is friendly and knowledgeable. He always takes time answer any questions that we may have about our pest control service and any pest control issues that we may be experiencing.
Efficient and attuned to specific issues I have had.
Professional, courteous, communicative, on time every time.
Prompt, professional and good service
Courtney is an awesome tech. He is patience and answers our questions completely.
He is very knowledgable about inserts and how to treat them.
The serviceman called ahead with time and arrived on time. He courteous and explained what he would be doing. Very nice.
Their Mole & Pest Services are Second to NONE. They provide great customer service, always come out when a problem arise & never question service calls. 10/10 would recommend.
on time and professional.
Good service very understanding of my problem , thoural and polite service person
Kevin is very knowledgeable, professional, and friendly. Communication is very good.
Reliable and professional
I have Steve Gable and even though I've moved from my initial house, I kept the same services because of him. He goes above and beyond, he's friendly, he's patient, he's timely, and he doesn't make me like a bother if he has to come back for anything, which is rare because he does such a good job. I can tell he cares a lot about what he does and wants to make sure that we are well taken care of. Were it not for him, I likely would have shopped around. Also, every time I call the local Smyrna office, they are so kind and helpful. Good customer service is important to me and I always feel well taken care of. Great job Smyrna!
Fast, easy, and friendly
I have been using Northwest for several years
I have been very well pleased, thus fa