Customer Testimonials
On time, great service and answers my questions about bugs. Very professional and trustworthy.
Had this service for 3 1/2 years since moving in. Almost everyone on this street uses this Company.
I’ve been very happy with Northwest Exterminating! Our tech Chris is the best! Always friendly, reliable, and really goes above and beyond to make sure everything is taken care of. They’re amazing about coming out whenever I need them, even before our scheduled appointment if something comes up.
Especially when it comes to mosquitoes!
Always excellent service.
My technician is always courteous, professional and on time.
Friendly professional service… that works.
We've been with your company for over 20 yrs. We have had not one single complaint!
Courtney is great! He's very thorough
James always does a great job and has a good attitude.. This is someone who takes pride in his work and makes sure you are satisfied and informed before he leaves. He has good people skills
Prompt, Polite, Professional.
This feedback refers to my quarterly Pest Control and Sentricon accounts. I have been fortunate to have Phillip Kearney as the Service Professional for these two accounts. He is thorough; he asks me if I have any issues or problems. He answers my questions and makes recommendations. Please don't ever change him from my account.
The billing situation, however, is not so good. For the Pest Control account -- invoices are received usually several weeks after the site visit, or not at all. Often, I will enclose a copy of Phillip's report that he sends to on the day of his visit in lieu of a statement with my check.
However - statements for the Sentricon account are mailed months BEFORE the Quarter being billed. I hold these until the actual Quarter being billed. My preference for payment is to send my check along with the billing statement to the Marietta office, because payments received at that location are processed in a timely manner. The Ohio office and some of the other Locations in Georgia, however, do not.
I receive great service. Receive email reminders of when Chris is due out. Chris always calls or texts when he is on his way. He is friendly, courteous and always does a great job! Chris Hoehn is a rockstar!
Todd is efficient and on time. Very nice.
They are a very reliable company. They train their employees well so they are professional, knowledgeable and courteous. I have been with Northwest for many years and very satisfied..
On time
Friendly
Knowledgeable / well informed
Does good work
I get a curtesy call before agent comes out. always on time, He addresses any concerns I have , and I am very satisfied with my results !
Tech was prompt and called before to let me know. Easy and convenient.
Chris does a great job with our pest control.
The service is good no problems at all
Noah always goes above and beyond to ensure the safety of our establishment and the surrounding areas. Thank you Noah!!!
Quick response anytime we call with any type of question. Chris is always courteous and thorough.
I like as a customer that Northwest actually calls me to let me know when it's time for service. I always want to know who is coming and they arrive on time, do the job and then give me a complete report on what they found or didn't find. Very happy with the service
Chris who is my Sales person always notifies me when he is coming to perform his visits.
Very cheerful all the time. I am in sales as well and it is a pleasure doing business with chris.
Integrity
Follow-up when needed.
Professionalism
All above qualities displayed over the years of service at my home.
Very professional and thorough
My technician Chris is the best. He makes himself available to any request for services or help. Excellent customer service.
Adam was very helpful! Thank you Adam!
Easy to schedule, good service
We have had excellent service from Northwest.
Ben is a very good service provider. He seems to do a thorough job
the service is great Landen really takes care of us. I would just ask kindly that the communication when a new service is needed improves. sometimes it's a bit hard to communicate when a new service is needed.
thank you
Daniel
Very professional and the service is amazing