What our clients think of us!

Dear SportsClips Sienna Plantation Owner,

I hope this message finds you well. I am writing this review to formally report an incident that occurred today at your Sienna Plantation location involving the manager, Brittany. I have been a loyal client of this SportsClips for approximately one year, consistently receiving excellent service from hairstylists Maria, Diana, and Maria Dubois. Unfortunately, today’s experience was deeply disappointing and concerning.

I visited the salon with my 6-year-old son for his haircut. As his parent, I always remain next to him during his haircut for safety and comfort. All chairs in the area were empty, and I sat in one of them while my son was being attended. Manager Brittany approached me and instructed me to wait outside. I explained that my son is a minor and that I needed to remain beside him. Despite this, she insisted that I leave the area, stating she did not want to clean the chair I was sitting on. She further stated that my mother and I would "dirty her floors," raising her voice at us in a rude and disrespectful manner.

I informed her that I have been a client of this location for a year and have always experienced exceptional service from the hairstylists. However, Brittany continued speaking in an aggressive tone and attempted to escalate the situation. She eventually told me that I could "look at him from the door," which is not an appropriate or safe expectation for supervising a 6-year-old child.

During this incident, I also witnessed Brittany speaking rudely and shouting at the hairstylists, who appeared uncomfortable. This behavior is not reflective of professionalism, leadership, or the customer service standards expected from SportsClips.

This experience made me feel unwelcome and disrespected at a location where I have always felt valued. The hairstylists continue to demonstrate professionalism, kindness, and excellent customer service. However, Brittany’s conduct significantly affects the environment and the reputation of this SportsClips location.

I respectfully request that this incident be reviewed and addressed appropriately. I believe Brittany would benefit from additional training in respectful communication, customer service, leadership, and conflict resolution. My hope is that this feedback leads to positive improvements so that clients can continue to feel comfortable and welcomed.

Thank you for your time and attention to this matter.

Sincerely,

First name removed G

Dear SportsClips Sienna Plantation Owner,

I hope this message finds you well. I am writing this review to formally report an incident that occurred today at your Sienna Plantation location involving the manager, Brittany. I have been a loyal client of this SportsClips for approximately one year, consistently receiving excellent service from hairstylists Maria, Diana, and Maria Dubois. Unfortunately, today’s experience was deeply disappointing and concerning.

I visited the salon with my 6-year-old son for his haircut. As his parent, I always remain next to him during his haircut for safety and comfort. All chairs in the area were empty, and I sat in one of them while my son was being attended. Manager Brittany approached me and instructed me to wait outside. I explained that my son is a minor and that I needed to remain beside him. Despite this, she insisted that I leave the area, stating she did not want to clean the chair I was sitting on. She further stated that my mother and I would "dirty her floors," raising her voice at us in a rude and disrespectful manner.

I informed her that I have been a client of this location for a year and have always experienced exceptional service from the hairstylists. However, Brittany continued speaking in an aggressive tone and attempted to escalate the situation. She eventually told me that I could "look at him from the door," which is not an appropriate or safe expectation for supervising a 6-year-old child.

During this incident, I also witnessed Brittany speaking rudely and shouting at the hairstylists, who appeared uncomfortable. This behavior is not reflective of professionalism, leadership, or the customer service standards expected from SportsClips.

This experience made me feel unwelcome and disrespected at a location where I have always felt valued. The hairstylists continue to demonstrate professionalism, kindness, and excellent customer service. However, Brittany’s conduct significantly affects the environment and the reputation of this SportsClips location.

I respectfully request that this incident be reviewed and addressed appropriately. I believe Brittany would benefit from additional training in respectful communication, customer service, leadership, and conflict resolution. My hope is that this feedback leads to positive improvements so that clients can continue to feel comfortable and welcomed.

Thank you for your time and attention to this matter.

Sincerely,

Mayra G

Tú is so talented and kind. Extremely appreciative for her. Very nice to be so conveniently located.

They keep record of my preferred hair style and I enjoy the MVP.

Nichole is amazing, professional and kind. love visiting her

Madi. Is a great employee and does a good job.
My first visit was great

Outstanding service as always!

I always get a good haircut and the staff are always very nice and professional.

Quick service and everyone is very friendly

Piper was outstanding.

Myra is the best hair stylist I’ve ever had. I will keep coming back for her perfect haircuts every time
- Jim

Honestly mainly that Maria is very kind and sweet and is very good at what she does! She’s a 10/10 employee and a very special lady

You have some Great hair stylists on your staff especially Nadia, she listens to the customer and always does her magic.

Great customer service and great cut as always!

Fair price and it was a quick and easy in and out appointment. My two year old felt comfortable the whole time and the hairdresser was really good with him.

Excellent service from MARIA!

Friendly, efficient, timely

Good friendly and fast service. The lady can cut hair👍

Great price for services provided.

They are the best at what they do. The staff is fantastic. And I will continue to go there. Thank for making me look my best.

Great experience. I was using Tune-Up but their service has gone downhill bad, to the point where you have to ask for the service included. The service is supposed to include a haircut, shampoo, hot towel and a style. They don’t provide it unless you ask and then you have to ask for each one. The stylist always seem put off when you ask. I decided to give y’all a try and am glad I did. The stylist was very personable and friendly and gave me a great experience. Goodbye Tune-Up

Cassie is amazing. Love the services, you get so much more than other places for comparable prices. Only place my son wants to go now.

CC went over and beyond keeping my little man feel comfortable while getting his hair washed for the first time after his haircut. Thank you. Such a priceless experience.

I took my son for a haircut, and when I began speaking to Latoya, it was immediately apparent she was in a bad mood. Her attitude and tone of voice were such that I asked to change to a different stylist. Tonya was absolutely wonderful and kind. We were lucky to meet her and will go back just to see her.

Miriam is a superb stylist. Listens and knows the look I expect. Thank you, Miriam

Quincy was great. He didn’t waste any time trimming my hair and he kept the conversation alive while he worked.

I’m a senior citizen and have been using your establishments for years. This past week I received a haircut and asked if they would trim my eye brows and get the mustache hair away from my mouth. I was changed an extra $7.00 for 20 seconds of work. This was the first time I have been charged for this type of request. I am totally appalled at the charges you set, especially for retirees. I will most likely not recommend your establishments and will make sure any one I know thinking of using your business, I will let them know of the high cost!

Breanna wasn't only exceptionally skilled at my haircut but a joy to talk with. Great personality.

The stylists are always very professional and personable & always do a great job

Jenny has been cutting my hair for 10 years and I don't see myself ever getting it cut by anyone else.