based on 2466 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Will be back again great service
She was so nice and patient with my squirmy boy. I appreciated it. He looked great with his new back to school haircut!
I went to the app to get in line. The wait was over an over. I chose Iliana. I received my confirmation text at 12:45.
The next text to me the stylist would be ready for me in 15 minutes. That text arrived at 1:39.
I arrived in the store at 1:51 and the screen told me I had a 4 minute wait.
Next time I look I’m on deck.
I look two minutes later and I’m on deck with a second person. But now I’m second in line and he wanted first available.
By this time it’s after 2pm. Illiana comes to the computer screen and calls the other fellas name and skips me.
I then am moved down the list and now my wait is 26 minutes. I’ve gone from 4 minutes to on deck to now 26 minutes.
It gets better. Illiana finishes her customer, then takes a fella in front of me because he was skipped because he had stepped outside to answer a call and missed his spot.
Now it’s 2:30. I object and she takes me instead. I finally get out of the store at 2:47.
This same nonsense happened in college station months ago. So this is not the first time I’ve had this problem.
It’s nonsense is what it is. How many times does this happen if it’s happened to me twice.
Honestly the stylist are better than other places I've gone too. Not sure if it's mangement or better trained but all have been really good. I started to just use Tu but then she was gone for a while and I started using Hollie. Both have been excellent and dont mind trimming my eyebrows. Great ladies right there.
I needed a summer trim-up on a random Tuesday before lunch. I checked the app for the Sweetwater location in Sugarland. Less than 20 minute wait... excellent... It'll take me that long to drive over.
I walk in and before I could sit and pull out my phone, Madeline is calling my name. (I think her name was Madeline), but she was rocking a Houston Rockets jersey - AUTOGRAPHED - by (I'm pretty sure), Olajuwon. Now, if you come to work dressed in that - you better bring your "A" game. I might miss a name tag, but I remember an autographed jersey.
Well, Madeline had game. "Would you like a shampoo or MVP, today?" No thanks, gotta mow the lawn when I get back." "My notes say you like a #6 sides & back, blend in the top and a rounded neck?" "Yup, perfect!"
Madeline gets me situated in the chair and spins me towards the TV - ESPN: Colin Cowherd. Now, I can tell that Madeline can read a customer. A haircut is like my "spa" day. I close my eyes and let her do her work. It is uuuuber relaxing for me. She sees my eyes close (I assume). I dunno - my eyes were closed. But she just went about her business - didn't try to break my moment with, "Howz yer day goin'?" "Whatcha doin' fer the weekend?" She just let me relax and listen to Colin. She must have been listening, too, because at some point he says something funny. I chuckle (eyes still closed) and I hear her chuckle behind me. I appreciate that.
Madeline, you were the highlight of my Tuesday. Thank you for letting me just chill for a bit.
OH! How was the haircut? I told you she had on an autographed Olajuwan jersey! Slam Dunk! A-game. It's perfect.
Our stylist Dre is awesome. She always remember my son’s style. She also takes her time with him. Plus she cuts and styles very well.
Nice people efficient timing for hair cut
The stylist gave me a very good haircut in a timely manner
Both of the barbers did a great job working with the boys on their hair cuts! Very kind 💓
Everything
I like your senior prices and love stylist Natalia !
Yea I did an amazing job working with my autistic grandson. She was very patient and engaged with him appropriately on his level.
Let the Adults get 2x after hair cut lolly pops...
Brittany is fantastic
I received a good haircut.
Got in quick. Keele was wonderful. Did a great haircut and was fun to talk to. Just a great experience!!
Friendly people, good prices, prompt.
Nancy always does a GREAT job
Service did great, my hairstyle is Max. Did a great job? Went above and beyond
I followed my wife's direction – keep your mouth shut, don't tell her what you want, and let Jackie do what she does best. As always, Jackie gave me a great cut.
Melba is always professional and gives the best haircuts!
Always get a great haircut and the MVP package is a big winner.
I've been patronizing this location for a while now and they've been great. Brianna & Tammy have always done a great job cutting my hair and I'll continue using them!
Sofia Garcia cuts hair well, and she is warm in her interactions with me. As any good associate should, she asks quick questions about my styling products, and she clearly will recommend something if I ask her to, but she is not pushy about making those kinds of sales.
they were so kind and did clear work on both me and my little brother
The staff is always nice and helpful.
The online check in is great.
Ashley is the best stylist that I have ever had. She is the only one I will ever let cut my hair again.
Excelente servicio
Mary is FABULOUS!!!!