based on 1266 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My main purpose in getting my carpets cleaned was to address the female dog urine smell in a particular room. The tech was super nice. After the technician left I could still smell urine very strongly in the corner I originally pointed out to him. He was kind to come back and admitted he miscommunicated with me and didnt do the deep clean in that specific are. He said I would need to pay another $65 to have that area deep cleaned. I told him I didn't feel it was fair (not my mistake) since that corner was my original concern and the only reason I paid the extra $65 for that room. After speaking with his boss he said he should be charging me the $65 but would just charged me $35 for an enzyme treatment on that entire room (since there were a couple additional spots I could mildly smell). The carpets were cleaned Monday and it's Thursday and those two spots still smell just like they did before the enzyme treatment, no better. I can still smell a faint urine smell where he did the sub cleaning. I just had higher expectations. I'm frustrated to bring anyone back in because I know it will just cost more and more money and I've paid almost $400 just for my upper floor and still have urine odor. I was also told how great of shape my carpets are in and that even the room with the urine smell wasn't that bad because I have done everything I can with scrubbing it out using Norwex enzyme cleaner and vinegar myself. I had a quote where I could have gotten my entire house done for $400 with Crystal Clean. I'll have to go that route next time and hope for better results.
Very professional, with attention to detail.
Highly recommend giving them a try!
We liked best the lack of use of chemicals.
Cleaned very well.
I feel good knowing that my carpets have no residue on them. They look so fresh and clean
Clean with no residue
The carpet that was not soiled looked fine when done and I'm sure lots of dirt was taken out of the carpet. But when the carpet that had only foot traffic dried the brown spots came back, lighter, but they are still there. It looked great when it was wet but when the top dried, nope. The two rooms total had very little square footage because of going around the furniture. It ended up costing me over $600 which is twice the price I paid another company two years ago to clean the carpets and the carpets were clean. If I would have done everything they wanted me to do it would have cost twice as much. Your company is out of line with costs and results. The kids that did the job were very nice but would not garantee anything because I would not go with the $1200 treatments. Next time I'll use the restoration company I used last time. They're cheaper and garantee their work.
The technician and process were good. I would have liked to seen the high traffic areas given a little more attention. The thresholds were sufficiently treated, but I can see a difference between the threshold where the technician took extra time, and the carpet just beyond the threshold that now looks like it hasn’t been cleaned. I’m disappointed with that.
Service man was polite and considerate and prompt. Explained the process before starting.
Carpets still look like new.
You cleaned a very dirty carpet better than we have from any previous cleaners.
Very courteous and thorough.
Very professional, on time, knowledgeable and explained product and procedure. Extremely satisfied and will call again.
I really enjoy the young men who came and preformed the work. Very professional and clean. The carpets look amazing and the pet stains have not returned yet. Hopefully this will take care of them. Thank you for your service to me.
Based on the phone dialogue with the on site person, I made the decision to not have the tile cleaned. Had I been home, I would have had the entire tiled area cleaned. I now have a rather curious looking floor and had not planned on replacing the tile for 2 years when I renovate the kitchen
A bit disappointed
The carpet looks clean but was “stiff” and the stairs were wet, not damp. The outer edges of the steps were not cleaned. When I return from a preplanned trip, I will use a brush to clean those areas
I was skeptical but they were professional and thorough. They cleaned my cream carpet and rough cut hickory floors and they have never looked better. I will hire them next time.
I like the fact that you strive for minimal residue. My carpet seems so much cleaner. Thank you for a job well done.
How informative your service technician are. Your products work!
On time
Everything went great! Very knowledgable and offered other services as needed.
Gabe came to our cabin looking sharp and groomed. He was at once friendly and on task. The carpets look very nice and we appreciated having a fine young man working in our home.
Fabulous job. Very professional
I love how fast the carpets dry and how clean they are😃
After my carpets were dry the soiled spots were visible. The carpets are still dirty
Excellent service. Excellent results. I am very sensitive to chemicals and had no issues with the product used. The technician was happy to explain everything. He worked around my kids without complaints. The carpets dried within 12 hours and look and feel new. I will hire ZeroRez again.
I am very happy with the results. The technician who did the work was very polite. He was on time and had the work done quickly.
Pleasant representative, my carpets are ultra clean. Made my whole house feel clean. Exceptional product.
I loved the way the carpets looked after being cleaned and the proffesional way your business associate did his job!
Your online booking is very misleading. I got a quote to clean what I thought was my home for about $100. Then they show up to clean and charge my wife about twice as much as the quote. When I call to inquire why this was the case I’m told that the website is kind hard to understand and that many people have had the same issue. Then I was told that there was nothing they could do about it. I think that you have a problem that needs fixed. If I would have know how much you were going to charge me in the beginning I wouldn’t have bothered setting an appointment with your company. I could have got it done cheaper elsewhere.
Thank you for your comments. We are sorry for the confusion in using the online booker- We have added language that hopefully makes it a little clearer what needs to happen in order to get a more accurate idea of what the cost will be. We have also made policy to review each of the online scheduled jobs a little closer to catch any errors prior to us showing up. Again, we apologize for the confusion, and hope the changes we have made will make it a little easier to understand.
Reduce the cost of the upscale, it really was sticker shock when I thought I was getting a great deal in the beginning. I was very disappointed