Idaho Falls
1626 Hollipark Drive
Idaho Falls
ID 83401
United States

Average rating: 9.4 out of 10 based on 1274 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 20, 2020 — Rated 10 out of 10 by S.R. Idaho Falls
What do you like about our products and services?

Much happier than expected!

Report a concern   February 20, 2020 — Rated 10 out of 10 by M.A. Idaho Falls
What do you like about our products and services?

The tech worked really hard and did a fantastic job! We weren't sure our carpet could get this clean.

Report a concern   February 19, 2020 — Rated 8 out of 10 by B.T. Idaho Falls
What could we do to improve?

You just did them. Of course they look clean now.

Report a concern   February 17, 2020 — Rated 10 out of 10 by C.B. Idaho Falls
What do you like about our products and services?

Very professional, informative staff! Carpets dried quickly, look bright and clean.

Report a concern   February 16, 2020 — Rated 9 out of 10 by D.M. Idaho Falls
What do you like about our products and services?

The tech was very professional and did a great job communicating.

Report a concern   February 15, 2020 — Rated 10 out of 10 by R.B. Idaho Falls
What do you like about our products and services?

The tech was nice and did a great job. Explained everything fully and made sure we understood the process

Report a concern   February 11, 2020 — Rated 10 out of 10 by J.S.G. Idaho Falls
What do you like about our products and services?

This is the best cleaning method I have ever used. My carpet is many years old and it cleaned up beautifully. It's much brighter and the high traffic areas look great. The tech was very courteous and thorough. I have already recommended Zerorez to 4 of my friends.

Report a concern   February 8, 2020 — Rated 10 out of 10 by C.A. Idaho Falls
What do you like about our products and services?

Fast, efficient, helpful and courteous

Report a concern   February 6, 2020 — Rated 10 out of 10 by S.K. Idaho Falls
What do you like about our products and services?

Mostly your tech. Good guy

Report a concern   February 6, 2020 — Rated 10 out of 10 by J.L. Idaho Falls
What do you like about our products and services?

As advertised....

Report a concern   February 2, 2020 — Rated 10 out of 10 by K.B. Idaho Falls
What do you like about our products and services?

No harsh chemicals

Report a concern   February 2, 2020 — Rated 10 out of 10 by M.H. Idaho Falls
What do you like about our products and services?

I love that you don’t use any chemicals and my carpets cleaned up great. Even the older carpet looks so good. And the service man was beyond kind. Thanks

Report a concern   February 2, 2020 — Rated 10 out of 10 by H.B. Idaho Falls
What do you like about our products and services?

Prompt, efficient, no chemicals

Report a concern   January 31, 2020 — Rated 10 out of 10 by J.K. Idaho Falls
What do you like about our products and services?

My carpet now looks fresh and more like it did when new - smells clean, too. I am very happy with the results! Your technician, Arnel, was friendly, knowledgeable, and efficient.

Report a concern   January 30, 2020 — Rated 8 out of 10 by H.W. Idaho Falls
What could we do to improve?

My light carpets did not look as clean as I had hoped they would. The tech was very nice, hard working, and professional. I just didn’t get the clean results I expected.

Report a concern   January 27, 2020 — Rated 10 out of 10 by G.A.F.C. Idaho Falls
What do you like about our products and services?

We felt that we got exceptional service and a great job cleaning our carpets. Couldn’t be happier.

Report a concern   January 25, 2020 — Rated 10 out of 10 by J.T. Idaho Falls
What do you like about our products and services?

On time, professional and communication.

Report a concern   January 24, 2020 — Rated 10 out of 10 by L.T. Idaho Falls
What do you like about our products and services?

The technician was great!

Report a concern   January 22, 2020 — Rated 10 out of 10 by C.M. Idaho Falls
What do you like about our products and services?

We were impressed with your technician who cleaned our carpets. He was knowledgeable, efficient, and went the extra mile.

Report a concern   January 19, 2020 — Rated 10 out of 10 by M.A. Idaho Falls
What do you like about our products and services?

Great results, no left over soap residue to collect new dirt and cause allergic reactions. So pleased with the results!

Report a concern   January 19, 2020 — Rated 10 out of 10 by B.H. Idaho Falls
What do you like about our products and services?

The person who did the work was prompt, efficient, and thorough. He took the time to explain the service and the benefits. He was extremely conscientious about walls and floors to not damage them.

Report a concern   January 16, 2020 — Rated 9 out of 10 by B.H. Idaho Falls
What do you like about our products and services?

We liked how knowledgeable, friendly, & helpful the technician was! Your company appears to be very reputable. I really appreciated how prompt the van showed up at my house. There wasn’t that long wait wondering if they’d ever show up kind of a feeling. Our carpets look as clean as brand new carpet does.

Report a concern   January 14, 2020 — Rated 10 out of 10 by L.R. Idaho Falls
What do you like about our products and services?

I would like a business card from you.
I keep all my good businesses contacts that way
3185 Romrell Ln
Ammon, id 83406
thanks

Report a concern   January 14, 2020 — Rated 10 out of 10 by J.U. Idaho Falls
What do you like about our products and services?

Your cleaning system is the best.

Report a concern   January 12, 2020 — Rated 10 out of 10 by J.B. Idaho Falls
What do you like about our products and services?

techs were great, explaining and working. great job on an old carpet.

Report a concern   January 10, 2020 — Rated 5 out of 10 by B.B. Idaho Falls
How did we disappoint you and what can we do to make things right?

The carpet is still dirty, possibly because it was very dirty to begin with. However, I vacuumed after the carpet had dried because it looked gray in large areas (not stains). I was surprised at the dirt still in the carpet.

Response from Idaho Falls:

Thank you for your review and for giving us the opportunity to fix the problem!

Report a concern   January 10, 2020 — Rated 10 out of 10 by K.M. Idaho Falls
What do you like about our products and services?

1st time customer and am pleased with the prompt appointment, courteous technician, and great results.

Report a concern   January 9, 2020 — Rated 10 out of 10 by S.G. Idaho Falls
What do you like about our products and services?

I was pleased with the work. The man that came was very knowledgeable about your process and carpets. He was very friendly.

Report a concern   January 8, 2020 — Rated 10 out of 10 by A.Y. Idaho Falls
What do you like about our products and services?

The carpet looked very good to me I will call them again

Report a concern   January 5, 2020 — Rated 10 out of 10 by G.H. Idaho Falls
What do you like about our products and services?

The technicians are knowledgeable and hardworking. And I like not having cleaning residue left on the carpets.


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