Customer Testimonials
Delivery was prompt and courteous
As a new customer, the whole process of setting up the account, to accomplishing the safety inspection, to getting fuel delivered and even the payment process was easy.
Every person I've talked to has been more than friendly and extremely helpful. During the safety inspection, the tech, Mike, noticed our new gas stove needed to be converted from natural gas to propane. He took the time to explain why and even completed the conversion with me.
They deliver as customers need. So at times it takes several days.
Everyone I speak with from the office down to the delivery people are always kind and helpful
I want the driver that deliveries my gas to leave me a bill.
Have always been very helpful and knowledgeable about there services. Only problem getting someone to talk to. Too reliant on the computer side which is a little schetchy.
Overall, you have been great to work with.
My only complaint stems from the automatic monitoring of the propane level in our tank. When I physically checked our level the dial showed just over 40%. However, the online cite showed us at 63%. When the delivery came a few days later the gentleman pumped 293 gallons into our 500 gallon tank - bringing it up to 90%. The math doesn’t add up. 90% of 500 gallons is 450 gallons. Minus the 293 pumped in is 207 or roughly 41% —- which is what I saw, NOT 63%. The online monitoring system is far from accurate based on my observations.
Again, aside from the monitoring system, we’ve been very pleased with the service provided.
Thank you.
Timely response
Great service.
Always there. Always professional, friendly and extremely helpful.
Easy to deal with. Great service. Quick to fill tank.
Was very fast to deliver nice people
Delivery driver is very friendly. Customer service is always very helpful and polite to deal with when I have the need to call
I asked for a refill on propane and said no rush. Delivered within 2 days of request.
Like that you Monitor our fuel tank.
Excellent customer service
Reasonably priced and super friendly people
Always give me a refill promptly.
I love the prompt service!
The service has been great and we really like being on the will call list, having propane delivered without having to call.
Easy to request gas fill on line; quick turn around time. thanks.
Everything
Easy to work with and friendly people😀
Friendly people and delivery before I ran out of gas
Quick delivery service after we ordered gas. The delivery guy was very nice too.
They will work with you when needed on payment as long as you do as you say.
I appreciate that a lot.
Good kind people.
Love the local store in Hertford.
Thank you for good service.
Donna Copeland
Your driver Sandy was great. Could not have been more helpful. The response time was excellent. I called at 8am and Sandy was there by 130 pm.
The bad was the call center. I probably had to wait for 25 minutes on hold for them to answer. The lady who answered was very pleasant, but she told me that you would have to send a technician out first to see if there was a leak. She indicated that we would hear from the technician fairly soon. At 115pm I had heard nothing so I decided to drive down to the SP office just to make sure you had been contacted. Sandy arrived shortly after I left.
The overall experience worked out well. The issue was being left hanging by the call center out of gas with potential bad weather moving in.
excellent customer service!
Great customer service!
Brent and Jamie were great!! On time and very responsive.