Don Franklin Lexington Hyundai
3440 Richmond Rd
Lexington
KY 40509
United States

Customer Testimonials

Report a concern   April 12, 2023 — Rated 10 out of 10 by Don Schmett Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

The excellent and courteous treatment that I received. I had never been to that dealership before. Just was passing buy and saw an SUV that interested me. I wasn't planning on trading but before I left I was driving a 2023 Tucson Limited Hybrid. I love it and was very happy with the experience. My salesman Sharpe was the best ever. Thank you everyone. My first but probably not my last Hyundai.

Report a concern   April 12, 2023 — Rated 10 out of 10 by D.C. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Wonderful buying experience

Report a concern   April 12, 2023 — Rated 10 out of 10 by J.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

If it is broken and under warranty you all take care of it.

Report a concern   April 12, 2023 — Rated 10 out of 10 by E.Y. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Customer service
Working to make a deal that fit my expectations

Report a concern   April 12, 2023 — Rated 9 out of 10 by N.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

fast and easy

Report a concern   April 12, 2023 — Rated 10 out of 10 by Chabbi Ranabhat Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

It was 1 month waiting but they managed me before that time. Enough space in waiting area, free WiFi and drinks. Keep it up and add more stuff in waiting area.

Report a concern   April 12, 2023 — Rated 10 out of 10 by J.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The customer service is top notch!

Report a concern   April 11, 2023 — Rated 10 out of 10 by R.M. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

All but one of the seven vehicles purchased or leased have been great. Service department is always helpful. The very best sales person I have ever encountered.

Report a concern   April 10, 2023 — Rated 10 out of 10 by K.M. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Darryl was very helpful with the purchase of my first personal car. He was able to get the car I wanted to the local dealership. He truly went above and beyond. Definitely recommending!

Report a concern   April 10, 2023 — Rated 9 out of 10 by Larry Glenn Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

The staff was very nice and helpful. They made it easy to work a deal, and answered Ll of my questions. I just wish their inspection process was more thorough because my brand new vehicle had issues (found the day after purchase), and now it will take 2-4 weeks to get it repaired due to Hyundai repair shop availability.

Report a concern   April 9, 2023 — Rated 9 out of 10 by B.T. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

The sales staff was very courteous and professinal. The service department and body shop performed the new vehicle inspection and exterior protective coating thoroughly and promptly.

Report a concern   April 9, 2023 — Rated 10 out of 10 by Cynthia Lesnau Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Truly exceptional service

Report a concern   April 9, 2023 — Rated 10 out of 10 by William Teate Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Fast

Report a concern   April 8, 2023 — Rated 10 out of 10 by Rachel Schilling Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

CJ found me the car of my dreams, for the price range I was looking to stay in and they were able to beat my credit union's financing by 4% interest. I was already a repeat customer but now I'm a forever customer. 5 star service all the way around!

Report a concern   April 8, 2023 — Rated 10 out of 10 by J.B. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Trevor was awesome! The finance manager, Eric, was very efficient and friendly! Love Hyundai!

Report a concern   April 8, 2023 — Rated 10 out of 10 by B.W. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Very helpful with answering questions

Report a concern   April 8, 2023 — Rated 10 out of 10 by M.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

We had recall done on my Santa Fe. The check in process was easy. They told us it would only take an hour to complete and when we went back a little over an hour later, it was ready. They told me they had found a slight problem with the oil pan and that they could take care of it - quoting an approximate price - but they were not pushy about getting it done immediately. An overall pleasant experience.

Report a concern   April 7, 2023 — Rated 10 out of 10 by Bonnie Ogle-Taylor Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I love the warranty that came with my car. Being able to bring my car back to the dealership for service/maintenance, and with the courteous service and care provided when I do bring my vehicle in is ALWAYS appreciated. This dealership knows how to provide customer with a spirit of excellence.

Report a concern   April 7, 2023 — Rated 10 out of 10 by Lindi Jenkins Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Was quick and easy! Everything was ready to go for me to sign and drive when I got there!

Report a concern   April 7, 2023 — Rated 10 out of 10 by Lindi Jenkins Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Very quick and easy process. Was able to have everything ready to go for me to sign and drive when I got there!

Report a concern   April 7, 2023 — Rated 10 out of 10 by A.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I love Hyuandi and I will continue to buy hyuandi.

Report a concern   April 7, 2023 — Rated 10 out of 10 by S.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service was professional and quick, very satisfied customer!

Report a concern   April 6, 2023 — Rated 10 out of 10 by J.E. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

The sales staff made the purchase of a new car very easy.

Report a concern   April 6, 2023 — Rated 10 out of 10 by Charlotte Custard Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

The service and sales people

Report a concern   April 6, 2023 — Rated 10 out of 10 by Dewana Robinson Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I think that the employees do a great job. They are very personable to the customers. They also do a great job on the cars.

Report a concern   April 6, 2023 — Rated 10 out of 10 by D.C. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

I love my new Tucson, great upgraded features. David Sharpe made this the best buying experience I have ever had, so easy, hassle free. I felt no pressure. He was very knowledgeable of the vehicle and answered all of my questions.

Report a concern   April 6, 2023 — Rated 10 out of 10 by B.B. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

The warranty with new vehicles and the maintenance warranty

Report a concern   April 6, 2023 — Rated 10 out of 10 by D.J. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Trust

Report a concern   April 5, 2023 — Rated 10 out of 10 by R.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I like the Hyundai warranties, service, etc.

Report a concern   April 5, 2023 — Rated 10 out of 10 by Chokchai Pinphech Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quick and friendly


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