Customer Testimonials

Very great service. They are willing to make sure you get the best options!

Great staff! Very friendly and courteous.

Very professional service department. Friendly staff.

Last service visit went very smoothly. Alexis kept me informed on what was happening. Good communication.

David Sharpe was very nice to work with. He was very kind to me and my elderly mother and we greatly appreciate it. Was a smooth transaction all the way around. Would definitely tell everyone to check you all out and ask for David Sharpe. The little guy that helped explain everything to me about the vehicle and well as set up my blue link was awesome too! Sorry can't think of his name at the moment lol. Thanks again! I'm really enjoying getting to know and drive my 2023 Hyundai Tucson.

Reliable, efficient & professional.

Fast service!

Very good service department. My routine service for my Tucson went very smooth as this department was well organized. Charges were reasonable too. Friendly folk! Thanks all!

Friendly, thorough, communicates well

Don Franklin is very professional, friendly and does a great job servicing our vehicles.

I like the customer service, as well as the convenience and ease of getting my car serviced.

Between my parents and myself, we have purchased 9 Hyundai vehicles. I’m a Hyundai girl for life!

Very reliable car. Fast friendly service.

They were great! Very nice and helpful and made it easy to buy a car. This is our second purchase from there Richmond Rd Lexington location and they have our business from now on. Thanks Jamal.

Great crew and great service.

Takes too long to get service appointments. Waiting three to four weeks to get a standard vehicle service...oil change and rotation. However, when in all goes well and the work is accomplished in a very professional manner.

Don Franklin Auto was easy to work with when we purchased our new car and there was no fuss involved in the whole process. Friendly reminders about your appointments are sent to you when it’s time for services. They are professional when you bring your car in for service, too. I have no complaints!

Everyone is always friendly and helpful. Service does a great job of scheduling your appointment and getting the job done right the first time.

Organized , efficient and friendly.

Kelvin, our sales associate, is incredibly knowledgeable and professional. The entire staff was friendly and helpful.

Our primary dealership contact, Kelvin Lucas, was friendly, reasonable and responsive. Would recommend him highly. The only thing that makes a referral unlikely is that we know of no one in Kentucky and currently reside in Alabama. Regardless, he made the process pretty darn painless...thank you!

I love my Santa Cruz and I had a very good salesman

The person that helped me was very attentive and my service was done speedily. Very good experience!

The people at Don Franklin auto group exemplify the best at their craft. It’s a great experience, with knowledgeable folks who put their customers first.

It was easy to schedule an appointment, when I arrived the service department was ready and eager to work on my Hyundai Tucson. The work was done quickly as I had a short wait time

I think the dealership is great always treated well service is good never had a problem always been taken care of people are informative and courteous doubt If I would buy another Hyundai again as the clear coat started peeling off after 3 years no fault of the dealership it was taken care of under warranty now 3 more years and more places are peeling.

Easy to set appointments. Pretty good price. Good time in and out.

Ralph was great. Friendly service with smiles from every associate I dealt with. Changed my key fob battery for free and got me out in 30 minutes!

Efficiency-courteous-work completed in a timely manner

The service is personable and excellent.