Don Franklin Somersetr CDJRF
Somerset
KY

Customer Testimonials

Report a concern   January 11, 2024 — Rated 10 out of 10 by S.N. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I appreciate Lamar in the service department who continues to be prompt in his service and follow up to resolve issues with my Jeep Wrangler. He works to schedule appointments and order parts as quickly and efficiently as possible and is attentive to the frustration and difficultly that vehicle maintenance can create. He is an asset to your dealership and he provides excellent customer service. He is thorough in his explanation of repairs and services provided during each service visit prior to me settling up with the sweet ladies at the front desk. Plus… your bathrooms are always clean.

Report a concern   January 11, 2024 — Rated 10 out of 10 by S.M. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Friendly and competent service

Report a concern   January 11, 2024 — Rated 10 out of 10 by Connie New Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Friendly staff, quick work!

Report a concern   January 11, 2024 — Rated 10 out of 10 by H.M. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The attention they give their customers

Report a concern   January 11, 2024 — Rated 10 out of 10 by Helen Morgan Don Franklin CDJRF Sales Department
What do you like about our products and services?

The staff makes you feel welcome

Report a concern   January 11, 2024 — Rated 10 out of 10 by J.F. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great Frontier pickup.

Report a concern   January 8, 2024 — Rated 10 out of 10 by Dennis Cain Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Excellent Quality and friendly service

Report a concern   January 8, 2024 — Rated 10 out of 10 by K.B. Don Franklin CDJRF Sales Department
What do you like about our products and services?

Customer service was friendly and quick. People we dealt with were knowledgeable and easy to work with.

Report a concern   January 8, 2024 — Rated 10 out of 10 by R.M. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I like

Report a concern   January 7, 2024 — Rated 10 out of 10 by Bryan Lowery Don Franklin CDJRF Sales Department
What do you like about our products and services?

Great sales person an team

Report a concern   January 7, 2024 — Rated 10 out of 10 by Joshua Ames Don Franklin CDJRF Sales Department
What do you like about our products and services?

Great service

Report a concern   January 7, 2024 — Rated 10 out of 10 by G.M. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Had part needed and labor price fair

Report a concern   January 7, 2024 — Rated 10 out of 10 by T.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Amazing Sales Staff

Report a concern   January 6, 2024 — Rated 10 out of 10 by Bruce Brown Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Service spot on helpful with models and information

Report a concern   January 6, 2024 — Rated 10 out of 10 by Robert Wiggs Don Franklin CDJRF Sales Department
What do you like about our products and services?

Nothing I didn't get a car yet

Report a concern   January 6, 2024 — Rated 10 out of 10 by M.H. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Everyone is very kind & helpful.

Report a concern   January 6, 2024 — Rated 9 out of 10 by Kennie Slone Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Friendly

Report a concern   January 6, 2024 — Rated 10 out of 10 by Darrel Pennington Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I have no complaints , I feel like I was treated fairly.
I do feel like Salespeople should know more about the vehicle that the customer is interested in which of course, would result in more sales . I love my 4Runner TRD Off Road Premium. I have learned how To use the crawl system ( I found it extremely useful)
traded my FJ Cruiser For It and I have No Regrets
I’m still learning about all options it has off Roading ,
The Premium should have had The Black Rims with
The Red TRD badge in the center. How about a
Even , My Brushed Crome Rims For The Flat Black
Ones . I would love to Learn more about the TRD
Options and I am . I am 65 years old and I Can sell
Products I believe in. The sales department should
Offer incentives for Financing, That is not related to me , but the leak needs repaired.

Report a concern   January 6, 2024 — Rated 10 out of 10 by Maranda Anderson Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

What I like about your products is that every vehicle is thoroughly inspected and ready for the road. The friendly service is just an added bonus.

Report a concern   January 6, 2024 — Rated 10 out of 10 by Donna Manning Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I love my. frontier and everyone there is so nice and accommodating

Report a concern   January 6, 2024 — Rated 10 out of 10 by L.T. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The service received was outstanding. Thank you.

Report a concern   January 6, 2024 — Rated 10 out of 10 by M.R. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Lamar has always treated us great! I love that he communicated with me letting me know the progress. It is greatly appreciated. The work is done and my tire light is off! Woohoo! Because of the work you do and products you use, I expect it to stay off.

Thank you!

Report a concern   January 5, 2024 — Rated 10 out of 10 by T.A. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I was very impressed with Robbie Morgan.
He repaired my dodge truck and fixed what ever the recalls was as well.
He is a very impressive young man and really knows what he is doing.
An excellent mechanic.
Robbie is the reason i give this survey a 10

Report a concern   January 5, 2024 — Rated 10 out of 10 by D.R. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Done a great job on my vehicle. Service department was clean courteous, and fast.

Report a concern   January 5, 2024 — Rated 10 out of 10 by L.E. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Fast friendly service!

Report a concern   January 1, 2024 — Rated 10 out of 10 by M.F. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Professional honest service

Report a concern   January 1, 2024 — Rated 10 out of 10 by J.W. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great service as always - fast and friendly service!

Report a concern   January 1, 2024 — Rated 10 out of 10 by James French Don Franklin CDJRF Sales Department
What do you like about our products and services?

I found the exact truck I was looking for

The sale and service has been great. I would highly recommend Dan Franklin in the future.

Report a concern   January 1, 2024 — Rated 10 out of 10 by Birchel Nolan Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

They treat you like Family

Report a concern   December 31, 2023 — Rated 10 out of 10 by Brian Surber Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

How professional, knowledgeable and friendly they are


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