Customer Testimonials
You finally canned the black sales supervisor at the Jeep dealership in Somerset that treated us so badly a few purchases back. We have traded with you several times at somerset, liberty and Columbia. Sadly, you closed the liberty location, and quite frankly, I would not trade with the Columbia people at all. The service there sucks. Somerset is still our go to place to trade as of now. We will see what the future holds.
Very pleasant experience purchasing my new Nissan from you guys. Pricing was excellent, the salesman was excellent. Very happy with my purchase. I found only one flaw with the purchase process and I felt it was done purposely by the financial person at your dealership that I dealt with. He had me sign quite a few papers. ( And I did look at them all.) During the process of signing them all he stated, "I will give you copies of all this paperwork ". When I got home and opened the envelope that he had stapled shut to review the papers and ensure I had everything, the 10 year power train warranty I had signed was missing. I had to call you and I spoke with my salesman who got the warranty paperwork for me and he mailed it to me. The salesman I dealt with was EXCELLENT!!! Hard to make a warranty claim if needed when you have no warranty paperwork. I felt the financial person omitted the warranty paperwork purposely. There is no other valid explanation for him not including it with the paperwork I was given. I find that shady. Other than that I was very happy with your dealership and my purchase. The salesman I dealt with was EXCELLENT and he represented your dealership very well. I would definitely purchase another vehicle from you guys. I walked out a very satisfied customer
Great to work with
Great service!
I truly come back from the amazing service provided by Lamar
Very easy to work with
Friendly and considerate employees.
Very nice employees!
Friendly service
Always an awesome group of folks at Don Franklin Nissan. They do great work and always have a friendly attitude. They have a very professional service and are just downright friendly. I love my Nissan and I love my Nissan service. Keep up the great work!
I would highly recommend Don Franklin Kia or Nissan! We’ve done business with both and are very pleased! Absolutely no complaints!
Don Franklin Monticello is awful! They need to do a clean sweep there before they put themselves out of business!!!!
Great service and easy purchase.
The people who work on your cars are top notch
I'm very excited about my new nissan kicks. Love the color and everything about it so far .
Nice people
Reasonably priced excellent service
The service and hospitality was was very hospitable
My service advisor John Campbell was very helpful, friendly, and professional and the work was done when he told me it would be. He communicated very with very well and explained all that had been done with the car, Also the cost of the work was reasonable. I will recommend this service to people
timely services, friendly staff
Robin Jones was equipped to answer all my questions and guide me in my purchase. I appreciate his help in ensuring we got what we were looking for.
Very helpful but not aggressive
I had a recall performed on my 2022 Dodge Ram Ecodisel. I did not have to make an appointment. The service guy explained that the recall can be done in 45 minutes. I only had to wait 30 minutes. At Don Franklin in Somerset, Ky the did an Outstanding job. I will always bring my Rams there for service. The people are friendly, thorough and above all else professional.
You are treaded like family not just a number .
Everyone did a wonderful job. Michael was very helpful in getting the app set up which is something I never would have done on my own.
I loved how easy it was to pick out a car online and view it and my dealer picked the car up for me at the other dealership asap. I was able to negotiate and talk everything over by phone. My mother had a heart attack in the middle of working the deal out and I was able to finish the deal stress free the next day and my car was delivered. Easiest, hassle free buy I’ve ever done.
Very friendly and helpful associates
Joe always takes his time to make sure you get the best deal and service. I really enjoy working with him. This is my 4th car I’ve bought from Joe and it’s always been smooth.
Robin Jones made my buying experience awesome. He is so kind, caring, and understanding. I will not buy another car from anyone else from now on
So far I like it. Great customer service, great sales people, very personable service from all staff
Service tech was super helpful and went above and beyond what is required to make sure I was taking care of!