Customer Testimonials
This is the 6th. vehicle I've bought from Don Franklin CDJR in Somerset and I will never go anywhere else. I have purchased at other dealerships in the past and none compare to the professionalism , friendliness and always available to answer questions.
I highly recommend the great guys/gals at Don Franklin Family of Dealerships!
Most times you are quick and easy to service.
Lamar has helped us out a few times with issues with our vehicle. He seems to listen to us about our concerns and does not dismiss what we think may be an issue with our vehicle. We do our research before taking it in for service. I wish all service people were like him. If it was not for him we would have had to spend money on a part that was NOT needed. We also appreciate how nice everyone is so nice at this dealership. We will continue to go to this dealership. Keep up the Great job and Great Customer Service.
I was able to get an appointment for an oil change on super short notice (which is rare, I know). My tires and fluids were all filled up, brakes inspected, battery tested, the whole 9 yards. Price was the same if not a little less than the "instant" oil change places around (and they don't check the brakes or battery). Everyone is always so nice.
I appreciate Lamar in the service department who continues to be prompt in his service and follow up to resolve issues with my Jeep Wrangler. He works to schedule appointments and order parts as quickly and efficiently as possible and is attentive to the frustration and difficultly that vehicle maintenance can create. He is an asset to your dealership and he provides excellent customer service. He is thorough in his explanation of repairs and services provided during each service visit prior to me settling up with the sweet ladies at the front desk. Plus… your bathrooms are always clean.
Friendly and competent service
Friendly staff, quick work!
The attention they give their customers
The staff makes you feel welcome
Great Frontier pickup.
Excellent Quality and friendly service
Customer service was friendly and quick. People we dealt with were knowledgeable and easy to work with.
I like
Great sales person an team
Great service
Had part needed and labor price fair
Amazing Sales Staff
Service spot on helpful with models and information
Nothing I didn't get a car yet
Everyone is very kind & helpful.
Friendly
I have no complaints , I feel like I was treated fairly.
I do feel like Salespeople should know more about the vehicle that the customer is interested in which of course, would result in more sales . I love my 4Runner TRD Off Road Premium. I have learned how To use the crawl system ( I found it extremely useful)
traded my FJ Cruiser For It and I have No Regrets
I’m still learning about all options it has off Roading ,
The Premium should have had The Black Rims with
The Red TRD badge in the center. How about a
Even , My Brushed Crome Rims For The Flat Black
Ones . I would love to Learn more about the TRD
Options and I am . I am 65 years old and I Can sell
Products I believe in. The sales department should
Offer incentives for Financing, That is not related to me , but the leak needs repaired.
What I like about your products is that every vehicle is thoroughly inspected and ready for the road. The friendly service is just an added bonus.
I love my. frontier and everyone there is so nice and accommodating
The service received was outstanding. Thank you.
Lamar has always treated us great! I love that he communicated with me letting me know the progress. It is greatly appreciated. The work is done and my tire light is off! Woohoo! Because of the work you do and products you use, I expect it to stay off.
Thank you!
I was very impressed with Robbie Morgan.
He repaired my dodge truck and fixed what ever the recalls was as well.
He is a very impressive young man and really knows what he is doing.
An excellent mechanic.
Robbie is the reason i give this survey a 10
Done a great job on my vehicle. Service department was clean courteous, and fast.
Fast friendly service!
Prompt and friendly!!