Customer Testimonials
Quality products and friendly staff.
I specifically love how welcoming everyone is there. They aren’t just trying to sell you something they are trying to understand what you want and not push you into anything just to get a sale like most.
Spencer went above and beyond for me. He ordered a car from Lexington, which I didn’t buy. The car I did buy the next day had a light come on I panicked and Spencer took me to service department that took care of the problem right away. Very courteous and professional. Loving my new car so far!
Lyle is always helpful and efficient. We always feel confident in his ability to quickly return our repaired vehicle to us.
Everyone we have dealt with there is professional and courteous.
Thank you for having such a great team!
They are very polite and tell you what that needs to be done and then they do it. They set your mind at ease
Friendly people to work with
Great place
Quick
Everything went smoothly. Enjoyed working with Michael Larkins.
Friendly service
Everyone has taken care of us & been so polite & making sure my car was taken care of us quickly & they did a great job, on the service I had done on the car! Thank You Don Franklin
They put the customer first. I have just purchased my second vehicle from the Don Franklin family and I would recommend them to anyone.
The salesman that helped me, Adam Hill was amazing. He knew exactly what I was looking for. He was very knowledgeable and professional and made the transaction very comfortable for. He made me feel like family.
You guys were fast, friendly and attentive. Only complaint was the amount of money I had to pay for repairs.
Willing to help. Will work with you to give you the best deal
Great customer service
Highly recommend!!
Great customer service and great management
Paperwork work is up front, having a choices on payment plans
Don Franklin Nissan in Somerset stands behind its work. When they make a mistake, they go out of their way to fix it and satisfy the customer.
I recently purchased a vehicle from Don Franklin Nissan in Somerset, Kentucky. I had a fantastic experience from start to finish. Don Franklin gave me more than fair value for my trade and worked with me to find a vehicle I could afford. It was the smoothest car purchase I have ever experienced.
Friendly advisor
Everyone was awesome
Easy to work with. Gave us the best deal possible. The staff was very friendly and knowledgeable.
Great service. Great communication and fast service.
It was fast. I didn’t have to wait all day. My sales representative was very nice and helpful
Very friendly staff.
It’s was kinda awkward at first but the service staff was extremely helpful and polite, service was quick and professional, I plan on using this location for all my ram hd service needs
I arrived earlier,they took me in earlier and I left earlier.price was what they quoted
Adam Hill has done a really good job finding a Jeep to replace mine that was damaged by the tornado. Getting one so close to the one I lost helps me feel a bit closer to normal.
Prompt and courteous
The facility is attractive and customer friendly. Being able to drive into the service area and be greeted by a service advisor is convenient, and starts the visit in a positive manner. I was impressed with my service advisor, Jacob Sevick's demeanor and communication skills. I have used Jim Cogdill Dodge in Knoxville Tn., Don Franklin is a far better experience in every way.