Customer Testimonials

Hassle free car buying experience, no pressure

Very convenient and very fast and simple

chad was my advisor. i appeared on last minute scheduling for an oil change, and in addition to it being last minute in the afternoon, the team had the multi-point inspection, tire rotation and oil change done very very quickly. for them it was already a packed day and i got amazing consideration. i had my dog with me and was able to roam with him while they did the work; i was shocked a person from the back walked over to where i was to offer my dog water, talked for a moment, and even more shocked chad walked out to the back of the lot where my dog and i were located to discuss the inspection report and also update me on progress. the exit process was incredible and the cashier, a fellow dog owner, was great to talk with after my car was complete, when most people would be in a hurry to see you leave. all of my special requests during the brief service visit were also completed. i truly dislike surveys, i know why they exist and i never do them; good or bad. this is an exception i make probably two times a year. great job everyone!

Your service and staff are great.

Great Hospitality

Very thorough & I’m confident that our vehicle is in good hands

The customer service is awesome.

Always friendly excellent service and beautiful reliable vehicles.

Everything was great

Salesman was very helpful and informative. No pressure whatsoever and went above and beyond to get the deal I felt was best.

I love my new car I got there and the sale people were the best

I bought a KIA Soul 23 in the latter part of July. I had only had it a couple of weeks and the radio system went out this is the back up camera,etc. They tried to get the part to replace it. Then KIA told them to try to update it. I took it back and they tried updating it. Still didn’t work. Finally they were given the ok by KIA to reorder the part. I know that whenever a car is new that sometimes it’s harder to get parts for them. Eventually they received the part and installed it. I was a little concerned but Somerset KIA did everything they could to make it right. Ty Hargis worked diligently to get things done.

Everyone is so nice & very friendly! They all make you feel welcome & keeps you informed on how things are going & always ask before doing anything extra…

Everything

Fast, prompt service...online appointment...excellent customer service!! Highly recommended!!

Professional people !

The knowledge, the salesman has on the car.

Very friendly staff and good prices

What I like is they explain what they done to your vehicle every detail

👍👍

The customer service is awesome!

The best service and the best sales people! Would recommend to anyone!

Great friendly place. Ryan was excellent. Love going there.

Excellent

Love the service they help me fine the vehicle I bought!

Seemed a reasonable waiting time. Employees were very curtious.

Everyone is always friendly and helpful and service is fast, always ready for me at my appointment time and I never have to wait.

Drives smoothly and very good on gas mileage

Very out going

We love the Don Franklin family they are always good to us the service is fast through and friendly