Don Franklin Somerset Chevrolet Buick GMC
345 S. Hwy 27
Somerset
KY 42503
United States

Customer Testimonials

Report a concern   October 3, 2024 — Rated 9 out of 10 by Larry Walls Don Franklin Somerset GM Service Department
What do you like about our products and services?

The staff seemed very knowledgeable and friendly. My truck was in and out on time.

Report a concern   October 3, 2024 — Rated 10 out of 10 by T.M. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Matthew Patterson was excellent to try and work with us and his manager. He got us the deal we wanted. When we picked truck up he went over and showed us all the features on the truck. Answered all our questions. I will highly recommend him to anyone looking for a vehicle.

Report a concern   October 3, 2024 — Rated 10 out of 10 by Cynthia Taylor Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Everything

Report a concern   October 3, 2024 — Rated 10 out of 10 by B.D. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service was fast. Graydon was very friendly.

Report a concern   October 3, 2024 — Rated 10 out of 10 by Bill Demrow Don Franklin Somerset GM Service Department
What do you like about our products and services?

Good friends, good service

Report a concern   October 3, 2024 — Rated 10 out of 10 by Freeman Robinson Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly efficient and reliable service

Report a concern   October 3, 2024 — Rated 10 out of 10 by Mary Bruce Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Friendly

Report a concern   October 3, 2024 — Rated 10 out of 10 by Sharon Wheeldon Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Tracy Whitaker was so helpful and tried very hard to get what we wanted

Report a concern   October 3, 2024 — Rated 10 out of 10 by R.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

The service Department people are helpful had my oil changed Monday they got me and out in a reasonably amount of time

Report a concern   October 3, 2024 — Rated 10 out of 10 by K.M. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Fast friendly service

Report a concern   October 1, 2024 — Rated 10 out of 10 by Garry Robinson Don Franklin Somerset GM Service Department
What do you like about our products and services?

You use genuine gm parts,much appreciated. Also allowed me to leave my serviced vehicle on their lot an extra day, without questioning why. I didn't have to tell them my wife had surgery that day. I appreciated that very much. Thank you.

Report a concern   September 30, 2024 — Rated 10 out of 10 by C.C. Don Franklin Somerset GM Service Department
What do you like about our products and services?

The whole process from scheduling to picking up your vehicle when service is finished is quick and easy. Don Franklin and the Chevrolet app is fantastic about calling/ sending out reminders for upcoming services!

Report a concern   September 30, 2024 — Rated 10 out of 10 by C.L. Don Franklin Somerset GM Service Department
What do you like about our products and services?

That everything is done and on time.

Report a concern   September 30, 2024 — Rated 10 out of 10 by W.M. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Pleasant and effective service

Report a concern   September 26, 2024 — Rated 10 out of 10 by D.K. Don Franklin Chevrolet Buick GMC - Sales
What do you like about our products and services?

I love the website! It’s so convenient to use, and your team followed up with me a lot throughout the process of buying a car. My salesman, Matthew Patterson, was excellent! He went out of his way to stay late to help me, and I appreciate that so much.

Report a concern   September 26, 2024 — Rated 10 out of 10 by Andrew Gilbert Don Franklin Chevrolet Buick GMC - Sales
What do you like about our products and services?

Andrew was very good to deal with very professional and helpful

Report a concern   September 24, 2024 — Rated 10 out of 10 by Dixie Stephens Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I have had two buik's since 2000 lasabore for 11 yrs and lacrosse for 13 yrs, they are quiet, dependable, never had anything wrong 195,880 miles on the last one and comfortable. Corey and Jon excellent sales men, nice, soft spoken told the truth about things, listened and not pushy.

Report a concern   September 24, 2024 — Rated 10 out of 10 by Kenneth Foster Don Franklin Chevrolet Buick GMC - Sales
What do you like about our products and services?

A great blend of being courteous and professional. This was one of the better experiences we have had purchasing a vehicle.

Report a concern   September 24, 2024 — Rated 10 out of 10 by Dwight Miller Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I enjoyed everything about it, the people I talked to at first needs to learn their cars though, I was told the truck I bought was a diesel, it’s gas, I like the truck and I think it will work and serve my needs, I would like to have the other key fob for the truck though, I think all vehicles that is less than a year old ought to have 2 of them.. the Salesman (Joey) did a great job and communication was really good. Thanks for everything….

Report a concern   September 21, 2024 — Rated 10 out of 10 by J.R. Don Franklin Chevrolet Buick GMC - Sales
What do you like about our products and services?

Great customer service

Report a concern   September 18, 2024 — Rated 10 out of 10 by S.P. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Oil change and tire rotation was done in a very timely manner, very professional and friendly

Report a concern   September 17, 2024 — Rated 10 out of 10 by M.C. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

The staff was very helpful and friendly

Report a concern   September 16, 2024 — Rated 10 out of 10 by Charles Perkins Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

We buy nothing but Ford… service was excellent!

Report a concern   September 14, 2024 — Rated 10 out of 10 by Ronnie Wright Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I am a GM Retiree and love our products

Report a concern   September 12, 2024 — Rated 10 out of 10 by Felica Roberts Don Franklin Somerset GM Service Department
What do you like about our products and services?

The younger men in service are always nice to me

Report a concern   September 12, 2024 — Rated 10 out of 10 by Bob Templet Don Franklin Somerset GM Service Department
What do you like about our products and services?

The representatives at the Service Center desk are top notch people; kind, attentive, and knowledgeable.

Report a concern   September 11, 2024 — Rated 10 out of 10 by D.P. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Fast service

Report a concern   September 11, 2024 — Rated 10 out of 10 by L.B. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Super helpful service writer!!

Report a concern   September 11, 2024 — Rated 10 out of 10 by C.V. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Justin Tilley was Awsome to work with

Report a concern   September 11, 2024 — Rated 10 out of 10 by J.F. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Easy clean and on time


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