Customer Testimonials
Courtesy, and prompt service
Great experience, excellent customer service, salesman was a huge help.
My salesman was very nice, knowledgeable both times I have bought cars. He is always available to talk with me and answer questions when I have them. The service dept has been quick the last two times I have had my car in for it's scheduled maintenance.
I’ve bought several vehicles from here have always had great service!!
Don Franklin GMC had the vehicle I was interested in ready to go on the lot. They made the closing process as easy as it could be and I was in my new vehicle within hours. Very helpful during a busy time of year before the holidays. Excellent communication within all facets of the organization to create an enjoyable experience for the customer. I would enthusiastically do business with them in the future. I am happy to tell friends and family about how pleased I was with the experience.
Everyone is very friendly and flexible with special requests.
The service department gets you in and out quickly
The service is excellent. From buying my new car to servicing it.
I like that you just pull up drop your car off for a oil change it’s done very quickly. All the service providers are extremely nice.
Easy to schedule and always friendly service!
Best customer service ever!!
Good and Efficient
Very satisfied with my 2022 Terrain Denali. Extremely pleased with my sales ladyCatarina Kirby.
Great service!!
Everything was easy, and my service advisor was great.
Professional and knowledgeable associates who take the time to listen and give recommendations. I did not feel rushed or pressured.
Good service Dept
Top notch service. Friendly, informative, not pushy. My 2019 Envision is running perfectly. Appreciate the notices of low tire pressure and my recent flat tire.
Service hours are great especially on Saturday.
You always have a very friendly staff that is always willing to help, and never keeps you waiting.
Over the past 60 years I have owned over 25 different GM vehicles . What can I say , best vehicle on the highway and off the highway. Catarina is very knowledgeable sales rep and kind person.
Quick in and out for oil change. Service tech was very professional.
Catarina and the staff was amazing!’ Thanks for helping make my vehicle shopping a great experience.
Everything so far!
Good service, professional personnel and no hassles!
Location
Every time I come to Don Franklin for my oil change, the workers are nice and informative about what's being done. They never force any other services on you that your vehicle is not in need of during that visit, but let you know the next time you bring your vehicle in, it will be time for, whatever service that needs to be done.
I love my GMC pickup truck; Lisa is an excellent parts person; service advisor's come and go to much. I hope James Sweet stays more than a little while, would be nice to be on a first name bases with the same service advisor. Don Franklin has always taken good care of my truck, that means a lot to me.
Timeliness and keeping me informed of the process all along the way
Excellent customer service