Customer Testimonials
So unbelievably honest. Always take care of anything and all questions that I have. Very very knowledgeable. Always a happy experience. I look forward to my oil changes and any maintenance my car needs lol crazy huh? In the past I have been to other big dealers like Herb Jones in Etown that were very dishonest and thought I was stupid enough to fall for their lies and pay 2400 dollars or I might blow a head gasket. I told them No thanks and drove that car several thousand more miles until I traded it off
Jen at the Don Franklin service department always takes care of us . She’s always on top of things.
Quick and friendly
I’ve been very happy with the service. I really think that since I bought the car there and the battery is the same one that you had in it. Now I’m told the battery has a dead cell and it isn’t the correct battery that car should have had in it!! I think that $200 battery should have been on you!! I take very good care of my car and it has regular maintenance the rest your shop🤷♀️
The ease of use of internet appointments.
You all give me really good service
Never any issues. I have both of my vehicles services at Don Franklin and have always received honest, quality service. I strongly recommend them.
Nice people. Helped me when I didn't have a appointment
Fast, friendly and efficient as always!
Prompt. Service was finished ahead of schedule.
Vehicle
Don Franklin services are the best. James in service goes over and beyond to make your experience perfect. They always keep me updated on my vehicle while it is being serviced. I used to be a Conway Heaton customer. Once I tried Don Franklin there will be no turning back. Thanks Don Franklin for keeping my car running smoothly.
I have basically just been to that location for oil changes and tire rotations but every time the service reps are extremely friendly. I hope not to have anything major but if I do, I will definitely go there.
Great people
Great service
Very timely
Word of mouth
Very wonderful people
Very good the service team was extremely excellent
Honestly, the reason I have bought two new vehicles and keep coming back is due to your service writer Jena VanArsdale. She actually cares for her customers, often going out of her way to make sure the customer is treated properly and any issues are addressed.
My only regret from buying my Silverado and Trax from Franklin is that Jena didn't get the commission for the sales. She has earned it by providing amazing customer service and care before, during and after the sale.
You need to make sure you hang onto her.
Nice selection and easy access in my local community
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I like that the employees are quick to call text or email and the salesman made sure that I was fully happy with the vehicle before purchasing.
Everyone is very nice and will go out of their way to make sure your happy
The service representatives
Good service
Service is always good!
They get me in promptly for service and get me out. They never try pushing extra services on me. They review what I need based on mileage recommendations.
Friendly respectful
Timely manner
Clean
Friendly and prompt
Service has been good and people are friendly.
Very pleased with our salesman and the manager. They made things quick and easy for us.
Friendly customer service and care