Customer Testimonials
The online chat person was willing to help me find which stores had the bikes I was interested in. Staff at the store were willing to set up several bikes for me to try. Staff transferred the bike I was interested in to a closer store. Great service!
Easy to understand and work is great
Knowledgeable and personable tech staff and good product selection.
Everybody was nice and answered all my questions. It made buying a bike easy!
shared good, credible info, very helpful
Service was excellent. Super friendly and helpful. Will definitely be back.
Friendly and helpful
Customer service is top notch
Knowledgeable and friendly staff
Friendly staff and great mechanics.
Knowledgeable mechanics
Extremely easy to work with, knowledgeable & patient. Ben's theBest!
Was replacing tires on my first road bike with carbon frame and wheels, and there were new variables to consider -- like whether running tubeless was desirable, even possible except in a narrow width that offset the advantages. Also the advantages/difficulties of different hardshell options.
You guys gave clear, sensible advice and had the products I needed in stock, enabling me to get set for an important weekend ride.
What more can one ask?
Very helpful service even from the people who weren’t helping me directly
Troy is best mechanic ever, timely and accurate!
Always a great experience when I come into the store.
Wide range of products
Expertise, honesty, and friendliness of staff. Turnaround was minimal to me, and they seemed apologetic about it. I called before bringing over multiple bikes; had a really helpful conversation. We dealt on a first-name basis over 3 bikes in less than a week’s time. One of which could not be saved; Troy told me upfront rather than pull me through a rigorous and unsuccessful repair process. While in the shop, I watched other customers get served with the same kind of courtesy. I’ve already recommended to friends and will continue to do so.
Good selection and knowledgeable staff
Good quick service....
I brought in my son's bike to have a new tube put in and they did it on the spot.
Over and above service!
staff is very knowledgable, friendly and helpful.
Very nice and knowledgeable. Did not make me feel stupid.
Knowledgeable, quick
Fast and great service
The process of shipping my bike was truely seamless. Very impressed by the service.
You had exactly what we wanted at a better price than anywhere! Our salesman was completely knowledgeable, upbeat and helpful. Even the manager was great. Nice to know another bike shop nearby with great people.
Was helped immediately upon entering the store, and my questions were answered courteously, despite being a customer looking for BMX parts. Lee helped show me the way to fit the tires and tubes to my wheels, and even gave a quick visual inspection to the wheels, despite me not purchasing them at Freewheel.
I'll be back again, and will send my friends and family. This is how to treat customers!! ♥️
Great service, good advice.