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Average rating: 9.3 out of 10 based on 3767 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 1, 2024 — Rated 10 out of 10 by P.F. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Greeted polite and good service.

Report a concern   September 1, 2024 — Rated 10 out of 10 by N.W. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Prompt and quick service.

Report a concern   August 31, 2024 — Rated 9 out of 10 by R.R. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

The very great service! Continue like this !!!

Report a concern   August 31, 2024 — Rated 9 out of 10 by M.G. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

great visit, they took care of me as always

Report a concern   August 31, 2024 — Rated 10 out of 10 by R.T.J. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Good service

Report a concern   August 31, 2024 — Rated 10 out of 10 by G.B. Jiffy Lube of Millersville
What did you like about your recent visit?

Very fast and respectful of my vehicle. Thank you

Report a concern   August 31, 2024 — Rated 10 out of 10 by J.M. Jiffy Lube of Millersville
What did you like about your recent visit?

They were so super fast, didn't oversell, and let me know a sensor was broken on my car. Had me out in 20 minutes.

Report a concern   August 31, 2024 — Rated 10 out of 10 by R.C. Jiffy Lube of Severn
What did you like about your recent visit?

Quality Customer Service

Report a concern   August 31, 2024 — Rated 10 out of 10 by T.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Professional
Courteous
Thorough
Quick!

Happy customer 🙂

Report a concern   August 30, 2024 — Rated 10 out of 10 by J.H. Jiffy Lube of Millersville
What did you like about your recent visit?

Was quick and helpful. Everyone was very nice

Report a concern   August 30, 2024 — Rated 10 out of 10 by A.M. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Quick and very professional

Report a concern   August 30, 2024 — Rated 10 out of 10 by K.S. Jiffy Lube of Severn
What did you like about your recent visit?

Glad I got my oil changed. I really liked my car was vacuumed out. After having a sour day it made me smile. Every Jiffy Lube DOES NOT follow their protocol but this location did. You got a loyal customer. For sure!

Report a concern   August 29, 2024 — Rated 10 out of 10 by K.W. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Great service! Kind and quick.

Report a concern   August 29, 2024 — Rated 10 out of 10 by F.W. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

I've been coming to this location for several years to have my car serviced. The staff are all amazing.

Report a concern   August 29, 2024 — Rated 10 out of 10 by J.C. Jiffy Lube of Pasadena
What did you like about your recent visit?

Greeted by a very friendly employee. car was nice and clean when i picked it up and the employee who checked me out was also very friendly! amazing customer service - I wish i had gotten their names so they could be recognized

Report a concern   August 29, 2024 — Rated 10 out of 10 by J.S. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Always wonderful service! 10/10

Report a concern   August 29, 2024 — Rated 10 out of 10 by H.R. Jiffy Lube of Severn
What did you like about your recent visit?

Good service!!

Report a concern   August 29, 2024 — Rated 8 out of 10 by N.J. Jiffy Lube of Glen Burnie
What could we do to improve?

I had asked for some feedback in regard to a leak I am noticing… they told me they would look and let me know when done. however after the service was completed, no one came back to discuss what was found with my car. I asked the girl who was checking me out and she said “they didn’t put any notes, so everything should be fine”. It would have been nice if the service rep came back to explain if they did or did not find the issue I was inquiring about. Now I’m unsure if they checked and will need to visit another location to have them recheck the same issue.

Report a concern   August 28, 2024 — Rated 10 out of 10 by C.B. Jiffy Lube of Severn
What did you like about your recent visit?

They did more then I came for but with permission and they were super friendly and respectful.

Report a concern   August 28, 2024 — Rated 10 out of 10 by M.B. Jiffy Lube of Millersville
What did you like about your recent visit?

Very fast when they work at my car

Report a concern   August 28, 2024 — Rated 10 out of 10 by J.C. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Quick and efficient

Report a concern   August 27, 2024 — Rated 0 out of 10 by S.T. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

My tire went flat. Took to tire shop and there was no leak. The tire valve got stuck when Jiffy Lube tested my tire’s air pressure and air leaked out. This was corrected when we put more air in the tire, it popped back in place. Now I am left with damage on my tire from driving on a flat! No longer using Jiffy Lube. It’s already enough headache and pressure dealing with associates trying to offer over-exaggerated services. Valvoline will get my business moving forward. Very disappointed.

Report a concern   August 26, 2024 — Rated 6 out of 10 by L.F. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

They did not vacuum my car out properly they did not take the mats out and vacuum the floors they did not do the front or back the dirt is still on the carpet my husband is very upset because I took it and he said because I was a woman this is how they treat us

Report a concern   August 26, 2024 — Rated 10 out of 10 by A.S. Jiffy Lube of Severn
What did you like about your recent visit?

The customer service was very good and they were very fast in getting me serviced. They were professional and did as well.

Report a concern   August 26, 2024 — Rated 3 out of 10 by T.B. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

I went in for a signature oil service of which I paid $106.43.

My floors were not vacuumed.
My tire pressure was left low in 3 of 4 tires. It should have been 36PSI. I have 36, 35, 34 and 30 PSI.
I'm not sure if my windows were washed.
Assuming everything else was topped off/changed.

Staff was pleasant and appeared to be professional. It wasn't until I was on my way home that I noticed the floor mats were dirty and then my low tire pressure came on and I checked the air pressure in my tires. Its not the end of the world, just disappointing that this is the service you get when not watching.

Report a concern   August 26, 2024 — Rated 10 out of 10 by S.M. Jiffy Lube of Pasadena
What did you like about your recent visit?

How friendly the entire staff was

Report a concern   August 25, 2024 — Rated 8 out of 10 by A.D. Jiffy Lube of Millersville
What could we do to improve?

Service is excellent albeit somewhat pricey.

Report a concern   August 25, 2024 — Rated 10 out of 10 by J.P. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Friendly people

Report a concern   August 25, 2024 — Rated 10 out of 10 by J.T. Jiffy Lube of Severn
What did you like about your recent visit?

The staff was very courteous, and provided fast and efficient service.

Report a concern   August 25, 2024 — Rated 10 out of 10 by R.W. Jiffy Lube of Millersville
What did you like about your recent visit?

Excellent customer service, fast, reasonably priced, and convenient.


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