based on 3562 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was faster and good customer service
Employee very helpful
Prompt courteous service.
Through, kind, friendly,great service no issues
I was promptly serviced. Showing me how cantaminated the 2 air filters were. Though their were several customers before me, my vehicles oil change was done in a timely manner .
Excellent customer service
Great service and a friendly team. Ricci Bonnacorsy operates one of the best Jiffy Lube franchises in the state of Maryland.
Take a little time to make sure grease from tech’s hands is wiped off car before you hand over keys.
I went in for an oil change last week and they looked at my air filter as well, but ever since then, there has been a very loud humming/rattling noise when I turn the AC on. I called Jiffy lube multiple times but no one answered. I would love if someone could fix this issue that was clearly caused by one of the emplat jiffy lube. Thank you so much
Very polite staff and bot pushy.
Good service
Very good service we recommend it to my family and friends. Take care and be safe.
Excellent customer service 👏
Great Teamwork! It was quite a wait (mishap) with the vendor delivering the rotors ordered for my car. There was no worries for me because the customer service was quite friendly, caring and courteous, especially Rasheed S. I also feel comfortable with the brake work performed on my car by Jason S. I appreciate your service.
Thank you
Name removed
No pressure selling
Fast service...
I always take my car n sisters car there n I always will.
Had the oil, oil filter, and rear differential fluid replaced. In and out in 10 minutes.
Customer service
Friendly and helpful service
Speed, efficiency, communication, and professionalism.
Friendly and fast
Fast and easy
Thanks. Incredible service! Will always be back.
Blessings!
good service
Always courteous and accurate.
The service technician broke my Ford Maverick glove box when removing the air filter (which I didn't ask for). I have 17K miles on the vehicle.
He didn't tell the service manager, who didn't tell me. When I asked for a refund for the oil change, he refused.
I had to escalate to get the service manager to commit for paying to replace the damage, but he refused to put it in writing. He also refused to tell me the name of the technician who pulled the filter out (could have been him for all I know). I have photographs of the damage and the manager. He told me to contact the general manager and also refused to give me the name of the district manager or counsel for Jiffy Lube. Lots of excuses and ZERO customer service. He literally told me this was "an honest mistake" and if the technician didn't want to be held accountable for the damage, he would have concealed the broken parts that were on the floor mat under the damaged glove box.
IS THIS SOMEWHERE YOU'D LIKE TO TAKE YOUR CAR TO?
You really get service with a smile and concern. Try it don't take my word.
Very friendly customer service. They had me in and out in no time at all.
Thorough and quick!