based on 7082 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and easy
Great service.
The staff is very friendly. They completed the services I requested and did not push a lot of other services. The place is clean and they had coffee!
Knowledgeable staff
Quick service, all the little extra services they did as well as oil change
Quick and efficient
Excellent & friendly service as always!
The company didn't vaccum the inside of the truck nor did they clean the windows.
Short wait time
Quick and team was extremely professional and courteous.
Very good job nice attention
Knowledgeable and Courteous
The service I received.
I was there getting the oil changed a couple of evening ago when you were very busy. All your folks were very helpful. I'll be back sometime today to finish the job. The place down the street from you does the work while you sit in the vehicle. they check all fluid levels and provide top-offs as part of the service. The service rep said they changed the oil, and inside car filter and took care of the air in the tires. I didn't need a rotation/tires. I will be back today, because the light that was on in my dashboard indicating the need for tire pressure adjustment when I drove in for service, is still on today. Also, my windshield fluid was still empty after I left. So today, I'll ask you to check the air and levels of other fluids. You were very busy when I had my car serviced, but to say all is well and we checked the tires when the light shows my car needs air in the tires after I left you place, leads me to question your services. Not a big deal, but that's how I feel. Jim Last name removed
Quick, professional, courteous service. All of the team members were knowledgeable and patient as the explained what was essential and optional.
Quick service
Very fast and friendly. The whole team did well
They are always friendly, thorough and efficient.
fast and efficient
I had gotten an oil change and wasn’t aware of the service was going to be done and got charged for it. My oil change always as been charged $62.00 dollars and I had gotten charged for $90.78 for an oil change. It’s ridiculous.
I told them straight up I did not know why my check engine light was on. They said they would fix the problem and they did within the hour!
I didn’t wait for long time.
Not much you guys are great
Its was fast
The welcoming aspect and the fact that services are on time.
There was no waiting, and the service was great.
The employees were attentive to their job and very polite. My car service was taken care of in a timely fashion. Kudos on a job well done!
I paid $44.18 for an oil change in August and $79.92 in November. The price basically doubled over three months and I'm frustrated that the excuse is always the customer being told everything is more expensive now. I'm tired of everything being more expensive because businesses are greedy and don't want to make an effort to keep costs more affordable. There are more affordable options elsewhere.
Predatory pricing. Never have used JL before and never will again.
I got a full synthetic oil change. I had an online coupon for 25 off which was apparently a corp coupon, not specific to the West street Annapolis MD store.
When I was greeted by Blake when I pulled in (prior to even getting out of my car) I informed him what service level I wanted and that I had a coupon. I even extended my phone to him to show him. He made a noticeable attempt to not view my phone which I thought was interesting.
I then went into the waiting room and was called up to review your recommendations after you had been under the hood for 5 minutes (very fast which I was happy to see).
I again selected full synthetic and attempted to show my coupon. The tech (whose name I forgot) again told me now was not the time for that “part of the transaction” and that after they were done they would go over payment, coupons etc.
I also mentioned to Ricci (spelling? And I assumed manager) while I waited of my coupon who had no interest and just told me to sit and wait - there will be a time for that…respectfully…
About 10 mins later when complete I went to register to pay. At that point I was informed by staff member (also one of the managers according to him) that my coupon was a corp coupon and could not be applied. Honestly I was sort of expecting this.
He also told me that they knew very little about any coupons but when pressed told me there may be other store coupons if I did a quick google search.
I did this slowly while standing in line and it was amazing how artfully he guided me through the google search and ultimately the local Annapolis web site to find a $10 coupon and had a tremendous knowledge of the exact 8 different coupons at that location.
At that point I felt completely taken advantage of. When I pressed further to get 25 vs 10 he mentioned he needed codes, it was out of his hands etc. Meanwhile, all the different JL personnel who I had talked with during the process had gathered at the register to collectively defend thier actions. It was like I brought a knife to a gun fight and you know how that works out in the end so I accepted an offer of $15 off to just end the discussion and go away.
I still spent over $100 for a simple oil change and while I was leaving the manager - who was talking to no one in particular- said “we can’t just be givin out $25 coupons” this time very disrespectfully. ….
The unfortunate part is the actual was very quick and efficient. I was impressed which is usually hard to do..
You may have perfected the 15 min oil change - but what you have perfected even better is the art of the scam. Unfortunately to the wrong guy. Next letter is to the BBB and local media.
Prompt and professional service performed with friendly staff.