based on 7076 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Will never come back! Your business is ghetto now. Someone is going to slap the crap out of Mack. He is lucky I didn’t stoop to his level
I was happy with the service and the waiting room.
Excellent and efficient service.
Customer service and very nice people , So polite and they do great work
customer service
The staff was friendly
as a handicap person, I need to stay in the van and Jiffy Lube lets me. great work fellows.
I appreciate being able to come in without an appointment and still get done in a timely manner. I love that my fluids are topped, car vacuumed tire pressure checked and windows cleaned. All of your staff was extremely pleasant and helpful. Continue this greatness!
Fast and friendly
Great service
The customer care was amazing. 🙏🫡
Quick and efficient.
Enjoy the service
they worked so fast i was like whats the fugggggg lol
Great and friendly service. Jiffy Lube in Annapolis is very well run and well managed by Ricci Bonnacorsy.
Everything went smooth, and I was in and out within 30 minutes! The employees were very helpful, polite, respectful and most of all knowledgeable!
Always quick and efficient, friendly helpful staff
Good customer service
I thought the price for an oil change ($100+) was outrageous... I will be seeking out other places to get an oil change.
Quick and professional service. I love how I receive a print out of what I need and I don't feel pressure. Love that they honor my coupons too.
Quick and easy!
The young lady tech was pleasant, and knew her job and was helpful. No complaints.
Short and sweet
Great service and everyone was so helpful !!!!! I will be back in a week or so for my oil change.
The staff on the front line need better customer service training. This is a place where customers want to feel secure leaving our vehicles under the care of the staff. You don’t have to be overly friendly but customer service one on one is simply greeting the customer and tending to the needs of a paying customer. Being rude and disrespectful to customers is unacceptable and is highly frowned on. I WOULD NEVER RETURN TO THIS LOCATION AND WILL TELL EVERYONE ABOUT THE TERRIBLE SERVICE HERE.
I went to get an oil change and they didn’t change my filter claiming that there were bolts in the way, but when I took it somewhere else they changed the filter no problem. And then they tried to charge me full service price when they didn’t even do the full service, because they never changed the filter.
Tech was very knowledgeable and made sure to advise me on all my delinquent services.
Efficient and friendly service
The staff is always courteous and professional at the Annapolis West Street location. They're all very knowledgeable of their products and services. Wait times are reasonable ad the environmet is welcoming. This place comes highly recommended!

Courteous & efficient