based on 3565 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service. Fast & effective!
I would prefer not a call or email, we won’t be returning to this location regardless. What I didn’t appreciate is the dishonesty which lets be real we can expect that at most oil change locations for the sale but when you don’t even check the tires or put the fluid in that’s literally paid for thats neglect.
Guys always greet me with smile & engage with conversation
They d idn't put windshield liquid like I asks them to in charge me for it
I took my car to jiffy lube on Merritt boulevard they service my vehicle very well customer service was great.
Waiting room was very comfortable - best one in the area
Processional, friendly, not pushy, thorough, and quick.
Fast and easy
During my recent visit, the customer service was impeccable. The manager was on point had a lot of knowledge and gave me a lot of information about my vehicle. I would definitely recommend this location Owens Mills very very, very impressed with the service.
Everyone was competent and courteous.
Very quick…in and out
Good customer service. They told me all what they recommend. In and out fast service.
It wasn't enough employees
I found the employees to courteous and personable as well as able to answer my questions. Can't really ask for anything more than that.
Everyone was very courteous and knowledgeable.
very friendly staff--great service
Attentive service personnel
Intelligent discussion
Thoroughly professional and prompt service. Friendly staff.
Fast and simple polite
Had a sudden tire incident before going out of town. The staff there went above and beyond to find the specific tire for my car and get me back on the road in no time!
Quick. In & out.
Everyone was very helpful and professional. And thorough! I live in Anderson, Indiana and had my oil
changed at a Jiffy Lube in Noblesville a couple of months ago. That location just changed my oil and sent me on my way. The Johnstown location did a thorough inspection and found I had a flood light out as well as one of my license plate lights. They also noted my brakes were getting to the point where I’d need to have them serviced soon, and that I had a tiny oil leak. Which would explain why I’m always a quart low when I’m around the 3k mark. They also suggested a tire rotation and filled up my tires. I can’t tell you how much I appreciate all that information. I strongly rely on the people who do my oil changes to let me know what service issues I need to address, and it makes me feel a lot safer on the road to know my car is in good condition.
I like it, I was able to just drive right in, and was told what I needed. I had a nail in one of my tire and showed it to me, they didn't think that they couldn't take the nail out , so I took it back to where I purchased it, it was taken care of no problem. The other service I need was taken care of.i like the way they treated me. Very professional.
Extremely good service. Very friendly staff. Good price.
Efficient quality work as always
With pleasent interaction
No one is perfect. An accident happened where my Nissan Rogue had been damaged by the oil change. One of the associates came and was honest about the issue and their plan to fix it. Later the manager came, apologized, and shared the reason behind what happened. In both cases, they did not make excuses, but humbly shared the situation and the plan to fix it. I appreciated their commitment to me as the customer, and even though it took 2 hours, they did not show frustration.
While waiting, I noticed another customer lost their temper, and rather than being defensive, the manager remained calm and showed care for the customer. His efforts ended with the customer calming down and they were able to resolve the issue.
While no one is perfect, I was glad to see the work ethic and professionalism from this staff. I would and will come back and I will continue to recommend Jiffy Lube to others.
Ability to use multiple coupons, the speed of service, and customer service.
Excellent!!
Very helpful, honest, knowledgeable, and affordable. I greatly appreciate the service!
All of the staff were very helpful, knowledgable and nice. I will definitely be coming back for more services in the future.