based on 2130 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
quick
Great service team !!!
El buen servicio comunicacion
Technician did not reset my oil gauge to 100% i had to do it. Too expensive in Owings Mills.
The sales representative said I needed a transmission oil change. I said I thought I did it at Jiffy lube. He should be his database and said I did not. I believe I did. He came back and said someone helped him with the database. I did have the transmission oil changed. He then said I needed some engine cleaning. He did not mention it before. I felt like he was trying to give me something I did not really need.
Please follow up by email
Great service
Customer service was good
Greg was great!
Friendly service , prompt attention .
I came in for a oil change and it was great service. 💪🏾💪🏾🔥🔥 I'll always come here first before any other shop. My loyalty has been rewarded.
It was good. Danin was great!
They performed the service I requested and did not insist on upselling other services
Friendly technicians and provide excellent service.
Convenient
I think for a oil change and service it was just fine
Friendly and kind staff, quick service, kept me in the know about my car
Put the wrong oil in my vehicle causing damage
Willingness to present discounts to stuff in paying for unpredicted services.
Friendly staff
Lots of attempts to upsell because they don't know the difference between miles and kilometers. Yes, I know I need sparkplugs at 75k miles but I'm only at 90k kilometers. And my sticker says next change at 95k miles. 🙄 Not all cars have odometers with miles. Mine is kilometers! Things like that.
Dark, dingy, overcrowded waiting area. Long wait. Overpriced. Said they cleaned my windshield but didn't. Supposedly vacuumed also but I think they forgot to turn it on. Good thing I'm not from the area because I won't be back. Not that anyone from that place would care.
I was not informed of which oil was being put in my car. They ended up putting the most expensive oil in there instead asking me which one I wanted and which one I usually get. 0/10 would not recommend. I would never return.
Very professional
I liked the effeciency of the staff there. When I drove up, I was recognized immediately. I was advised that someone would be with me shortly. Shortly I was asked what I needed. I was in & out of there in less than 45 minutes. I am very pleased with my windsheild wipers!! I am very pleased with the service I received!!
Quick service
The staff was very helpful and courteous. They completed the task in a timely manner.
First thing in the morning, part way thru my morning commute — happy, smiling folks, quick, complete service, and a cup of coffee while I waited.
Outstanding! I’ll do this again.
Thanks folks.
Friendly, fast and did everything I asked.
I had a nail in my tire and the staff took care of it extremely fast. They were friendly and professional from the moment I drove up until we said goodbye.
Always professional
Prices are way too high on filters