based on 4374 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wonderful and friendly employees
I learned to go there first thing in the morning to avoid a long wait. This team has always been very friendly and today was no different-- very courteous and explained everything I needed to understand about the current state of my car. I accepted their recommendation to include some other services and I was out within 25 mins. My only issue was when we were driving down the highway, we noticed the hood was not closed all the way. I was nervous if we hit a pothole or bump, the hood would fly open. My husband had to pull over along the highway to shut it properly.
Very professional and great customer service.
The Darkskin guy with cornrows and glasses was terrific. He was very attractive as I pulled up. I needed an oil change but he explain that I needed a cabin filter and brake fluid changed. I did it. He was very knowledgeable when I asked questions about the differential and other maintenance I still have to get done.
It took over an hour for oil change and tire rotation. The windows were never washed and the car was not vacuum. I told the associate were the tire locks were and still took a second associate to find them. They were in the glove box. Not hard to see since they were in a clear bag.
A very pleasant experience.
The manager, Shaun, was awesome. Customer Service was top notch!!
The customer service is always great in the location of Pikesville.
Quick service!
Keon was an amazing employee and provided excellent service!
I really enjoy how helpful the Reisterstown team is. They take the time to explain everything they do and answer the questions I have about problems I think I have with my car.
Great team
Convenience - Courteous - and convenient
Quick and professional !
Friendliness
Good Customer service Manager. Awesome personality
I’ve been going to Jiffy Lube for years for oil changes and will continue to do so because their work is reliable.
Very efficient, friendly employees
Great customer service, knowledgeable, and the wait time (reasonable).
Everything, the staff was professional and provided me with a 100% quality of service and outstanding customer service. The staff went over and behind to service me and I appreciate everyone there.
I went in for an oil change....tech showed me how computer on my Honda CVR showed the need for an additional rear end alignment replacement. I asked for cost and was told $159...which seemed high. I looked up the repair on my phone and saw that the estimated cost should be around $90 to $100. But as I had already authorized the repair I was stuck with Jiffy's price...which I paid. But I think I won't be back.
Great customer service.
Quick and professional service. Everyone was friendly and nice to work with. They were very thorough in providing information about ny vehicle.
The friendliest kindest that I received. Thank You.
I liked how they check everything and then let me make the decision. They were courteous and checked in with me often, to let me know where they were with the work. It was a good experience.
In and out in a few minutes
Very professional & friendly
Great customer support!
Overcharging for standard services that cost far less at other, surrounding shops and trying to swindle customers into getting other services not needed.
Everything
Prices are a little steep but overall the service was excellent.