Customer Testimonials

Excellent customer service. Friendly and efficient!

Your people who answer the phone are knowledgable and professional. Since we cannot enter the store and look around pre-covid style, the way they check for specific products and make sure they have them in the store is very helpful. And everything is ready for me to pick up at the curb in a very short amount of time. My recent purchases were not service related but product related. It's a pleasurable experience dealing with the Norwood store.

Knowledgeable and didn’t feel dumb about asking very basic questions about the bike and rack.

Nice and helpful staff!

I've been doing some form of business with Landrys for some time. 2Phone number removed very frequently and recently less so since I no longer work in the area. However, when I need something done and done right or when buying new bikes this is my go to shop for sure. Professional staff, some have been there many years, with great advice and experience along with their friendly nature make it a pleasant shopping experience. Even though I live 70 minutes a way it's worth the trip to get quality service and products.

Great customer service!

We picked up and new bike and bought a helmet. Also dropped off bike for repair. The employee was very helpful and friendly.

Friendly, easy access. Great result. My 20 year old bike is as good as new after the tune up.

Friendly, respectful staff throughout the journey. Very knowledgeable with full transparency. The repair estimate I received was exactly what the final bill was. No surprises.

Drew was super helpful, knowledgeable, and honest . I am so glad he mentioned the Santa Cruz 5010. I am really excited to get out an ride it.

Hannah (I think that was her name? Sorry if it wasn't!) was also very helpful. I took some time to ride around and make sure the bike was what I wanted and she answered all my questions and was really thorough with making sure I had what I needed.

The bike I bought was put together way sooner than expected! Thanks!

The polite and friendly service is truly great. Everyone you talk to is motivated and upbeat. A great feel and great service. Huge thanks.

Lots of selection. Great brands. Staff is incredibly knowledgeable and incredibly friendly snd helpful.

Hannah and her staff have been great !

I have used Landrys as my go-to bike shop literally for decades. I've bought three bikes for me (including a custom Seven), two for my wife, and at least six for my kids. I trust the folks that work with me on my purchases (especially Aaron at your Norwood store).

Brought a tire in for repair....done that day. Appreciate the timely service. Thank you.

Excellent products and service

Maybe you should have an alarm on your text device. I waited 10 min outside your Norwood store for someone to answer the text and finally gave up and called your phone. When I was allowed into the store, there were 4 employees and no other customers...no one seemed especially busy. I would have been served sooner if someone had answered the text. Otherwise, great place to buy bikes and related items. Thank you for staying open during the pandemic.

Amazing customer service for life of bikes. Not just at purchase time.

Staff is very helpful and accommodating.reasonable prices

Quality bikes. Professional, pleasant and informed techs!

Very friendly, knowledgable and a wonderful experience

Bike is awesome-customer service over the chat was great and pick up was easy!

Dan, helped me figure out best fit and style for my 7 year old. He got the bike to me faster than expected (specially to today’s standards) overall price and selection was great.

Your team makes all the difference

Patricia was excellent and very helpful, she asked the right questions to get what I was looking for in a new bike, offered various options with pluses/minuses of each and then guided me through the process of making a final decision. Excellent.

Great staff

Always professional and very knowledgeable.

My husband and I recently purchased two Specialized Cross road bikes at Landrys and the customer service has been amazing. Even with the current situation, you have managed to keep customer satisfaction a priority!

Your advice for kids bikes and service was great!

Always friendly sales and service staff. Good advice when shopping for a specific need. Helped me over the phone to adjust rear derailleur after I mounted bike on Wahoo Kickr.