Customer Testimonials
Speed and friendly service.
They care the gals that answer the phone and talk to you are the best ever
Great service. Fantastic crew. Wish we weren't trapped with superior plus owning our tank when we moved to our rental last year. Worst company to deal with on earth. Please send quotes to replace tank 🙏 God bless thank you. 😊
Very efficient and work quickly
Easy to order a fill. The current price is easy to see
I like the people. They’re very helpful and resolve the issues might think I’ve been doing business with them almost 10 years. I’m very happy with this company.
It is made available and on hand in times of need
Very friendly and helpful with any concerns I had regarding becoming a new customer.
Large company and communication by e-mail or phone is quickly addressed.
You came and delivered in a timely fashion thank you
You've been a good supplier for 25 years
Your perseverance.
I spoke to different people in your customer service team and they have all been super helpful. This is something new for us. We haven’t had propane heat. We had oil heat years ago however I’m very satisfied with everything and I would definitely recommend your company.
Amy in customer service was great. I nearly ran out of propane because the normal delivery truck was down. She made sure the team came up with a solution.
Everyone I've dealt with is caring, capable, and conscientious.
They show up and fill your tank. They make a point to help when you call. You'd think this is treatment you receive from any service company, helping the customer. Sadly, it is not. IT IS with Eastern Propane - THANK YOU!
Brian Whalen, service tech, did a wonderful job installing my heater. It was very cold out and I didn't want to lose everything in my studio where I paint over the garage. I am always happy with everything I have had installed. I am concerned about the new dispatching. I think the human side of the Ai is lost. I think employees are going to struggle. I was almost out in the garage and the driver was nervous when I told him our heat tank for the house needed filling too. They need to be able to make decisions and being right here and the house tank was at thirty percent he did what he had to do. When he was told I used to be the manager at Griffith for years and got permission I think he was a bit surprised. Do you remember Bob Lewis teaching the First name removed Affect?, that was introduced in Canada? Maybe you could dig it up. We had a great team.
At a time of bitter cold, Suburban Propane kept us supplied!
My wife drove to our cottage from Rochester and had to wait 6 hours - maybe next time you could give us an estimate of when you will come.
However, you made sure we were ok: that's what counts!
Thanks.
David E. Durham
Well i was recommended by some one else ,now im experience your service so far so good .Pricing was a big issue with my last company .Here looks is better service.
While the snow was deep, the driver was able to get to the tnk and fill it.
Seamless. Nothing to do. You just show up when it's time for more gas. Perfect.
Delivery change went smooth and delivered when you said. The driver said we should have you change our tank to a more modern one. He said ours is old and hard for him to fill.
very prompt when deliveries called in
automatic delivery so you never run out of gas, great people in the office always courteous and helpful.
You are always responsive to my needs.
Your drivers and mechanics are professional and courteous. I am glad to be your customer!
You guys are always there to help and reliable
I can pre buy.I havent had any issues with them.They are friendly and helpful.
My account setup was seamless and easy..... propane prices were extremely competitive also. Very happy with my choice to use superior for my propane needs.
You fill my propane tanks up with fuel that I use for heating and cooking.
Been very good for 30 years but didn’t fill out tank on schedule last fall so we just ran out of propane for hot water. They were good about filling quickly after we called.