Customer Testimonials
My primary contact (Justin in Richmond Hill) is simply great to work with. He makes everything easy, explains things fully, and he sets and manages timing expectations from the initial interaction. I love the Santa Cruz line. Justin got me set up in a tan Hightower C later in 2020 and all I want to do now is ride. Since acquiring that bike, we've upgraded to carbon rims (awesome) and a SRAM GX AXS wireless kit which is also unreal. My work life is suffering LOL. Great job Evolution Cycles.
Very professional and knowledgeable
The guys at Evo are really knowledgeable and very good at offering tips and advice on their products. Really great service all around.
Great service
Staff are always friendly and helpful. Good selection.
Customer service responsiveness
Great service and friendly people
Excellent service all around!
Friendly, , knowledgeable, great service
Great place, friendly staff, always perfect service!!! You guys keeping me on the road.....
Great service
Great service & knowledgeable staff
Very helpful and friendly staff. Great products and customer service.
Staff are super friendly and personable.
Great service
Thank you
Reliable and Professional
The staff are knowledgeable, friendly and go above and beyond to provide exceptional customer service. The product selection has something for every price point. And despite the insane demand for cycling gear, Evolution Cycles is committed to customer satisfaction. As a cycling novice, I appreciated having all my questions answered, having the bike fitted and feeling like a valued customer despite my entry level purchase. Thanks for making my recent investment a positive experience!
Good customer service, easy to reach them and very helpful.
Your products are quality products.
Your service was professional.
Prices are fair.
Your follow ups and scheduling was convenient.
Overall it was a great experience.
Thanks.
The service staff did all they could to get a warranty repair done my Ebike even though it wasnt bought from their store.
They kept me informed from start to finish! and got the job done!
Its an exceptional store with exceptional staff
Thanks guys!
Customer service is excellent
Good quality local bike shop
Great staff very friendly
Friendly and helpful staff. Very personable
Ricky was great in keeping me posted on the bike rack we ordered (Yakima four timer) and in when bikes were coming in (we bought 2 Storm 4 bikes).
Thoughtful and patient install of bike rack by Mike and Justin. They took the time to help set up the rack to fit our bikes.
Overall great experience.
As a result I brought 2 more bikes here to service as well.
Last summer at the outdoor tent, staff were able to help fix my son’s bike at a very reasonable charge (needed new seat post and adjustment of brake pads). We really appreciated that and promised we would come back and give business to the store.
We are happy we did and are enjoying the 2 new bikes and bike rack.
Great service, keep it up guys!
Great service! very nice and friendly people.
The staff is friendly and helpful, has the product I need, and service is well done, plus it's great to support a local business. I'll note that I just had my bike in for a minor repair and I didn't get called when it was ready.
Services are done by highly skilled technicians and and found the staff very accommodating and knowledgeable.
Service was excellent. Ricky was knowledgeable, friendly and professional. He went over all the details and asked if I had questions.
Fantastic service by Ricky! Would definitely recommend this shop to friends and family.