Customer Testimonials
Very reliable & easy to use!
Scheduling my service was very easy and quick. Technician was very polite and professional.
Kept me informed as to any issues with my elevator.
The stairlift was installed at my sister’s townhome. I’ve seen pictures only; but my sister seems very happy with it. She says it’s sturdy, quiet, and doesn’t take an overly long period of time to travel up or down the stairs. She was concerned that it would be extremely slow! lol
Thank you! The sales rep and installers were very nice and patient with her questions.
Rating says it all. So far excellent product and service.
Staff & Technicians are very courteous & professional. Product is second to none.
Products, so far, are excellent! Installer was attentive to details and did a great job.
Lift that arrow put in was done professionally and works great
Service is always Johnny on the spot
Nathan was very helpful. He answered all our questions and made suggestions based on our circumstances. The chair we ended up purchasing is wonderful. It allows my mom to use her basement, which is something she hasn't been able to do for a while. The installer was courteous. He explained everything to my mom so she could understand how to use the chair. If you have any reservations about Arrow Lift or stair lift chairs, know that you shouldn't. These are life-changing.
It works great. I just did a great job installing.
The chair is absolutely perfect, LOVE it so helpful for me. The gentleman who installed it was very polite, friendly and respectful would recommend to anyone. Thank you all so very much.
Sharon Haubenschild
Great service
Great customer service.
No problems and service has been good.
I have used arrow lift for years absolutely best company ever, love the product and especially the after service .
Scheduled maintenance. Service providers friendly and efficient.
Good product presentation from Charlie. Great to be able to go into the showroom and see the two models Arrow lift cells and actually use the working models. Once the chairlift was received from the manufacturer, it was installed quickly. We are very happy with the product and Charlie's customer service.
Equipment is well designed and fabricated. Installation went well. Not happy about communication with Arrow personnel.
The technician was on time, polite, and helpful in responding to several questions and concerns.
Quality after installation service.
User freindly
Good product works well pleasant and help full sales person installer on time and a good job on his work very happy all around
Knowledgeable salesman and good installation team.
The techs are personable and knowledgeable.
Installation was scheduled and completed shortly after our decision to purchase. Installer was thorough on use and did a good job on installing.
Prompt, courteous, knowledgeable, reasonable
Installer was very polite and cleaned up very well.
My chair is essential to living in my home. It is so dependable and runs quietly while I ride it or send items up or down the stairs.
The yearly service maintenance is much appreciated to make sure everything is in tip-top shape.
Thank you always for your response.
VERY SATISFIED WITH THE PRODUCT, INSTALLATION AND SERVICE.
We purchased the following equipment October 2022 due to deteriorating multiple sclerosis that made it impossible for me to use the stairs:
Straight Rail Stairlift
Equipment Model: Stannah 600 Siena with
Concealed gear rack, Continuous battery charging, Power Swivel Seat , Power Fold Footrest and dual remote controls.
The product seems to be well designed. The motor has a lifetime warranty. It works well for our single floor straight staircase. The swivel seat allows easier access. The seatbelt is very easy to connect. The remotes make it easy to align the chair for access and minimize the chair for others when not in use. The electrical control of the footrest is great.
The company has a yearly service plan (at extra cost but you can lock in the yearly charge at time of purchase) to clean and lubricate the moving parts and a 20% discount on any parts that may need to be replaced. I don’t anticipate needing to get parts, but the lubricant did make it smoother and quieter when applied after 1 year of use.
Installation was quick and easy for our straight staircase. We are fortunate the provider and service for the stairlift are close (Minneapolis). I recommend getting a doctor's prescription to see if that can reduce costs.
Very knowledgeable staff. Appointments are kept and on time.
professional and friendly service. Answers any questions we have. Comes 2x a year and very thorough