Customer Testimonials
Brett has been nothing but awesome through this whole time of figuring out what we need. He had us come to the showroom so Tom could try all the chairs so he was able to get what fit him the best. Brett also made arrangements for Andy to take over when he was on vacation so everything went so smooth. Thank you so much, Brett! And thank you Andy!
I also wanted to say that the guy who came to install - I'm so sorry I can't remember his name but he was the best of the best. He did a fantastic, perfect job of installing the lift and he was the nicest young man ever! Thanks to all of you for making a dream come true for Tom to get outside!
Professional estimating and installation processes. Product quality appears to be very good at this initial stage.
Everything! You push a button for 1-3 floors and it goes directly to that floor post-haste. The noise is minimal inside and imperceptible outside the elevator. We have 3-5 50+ lbs deliveries each month and carrying them downstairs was difficult and always a worry if my back would hold-out. This electric system is efficient, reliable, beautiful and a huge help in our business.
We Strongly Recommend your Elevator Systems to anyone and everyone who plans to stay in their home to the end and/or works out of their home. We are 'Satisfied Customers!'
Easy access to use. Easy to handle. Work well for my space. Convenient
Very happy with the care of installation and cleaned up after the job was complete. Well worth the money and both parents are very happy with it.
Techs seem to know what they are doing. It does not take long to get an appointment. Techs arrive on time. I think the service contract is rather spendy
Would like the chair to move a little faster. It should have two speeds on it. Otherwise nice smooth ride down and up.
excellent presentation excellent install, excellent operation
Having installed a chair lift from Arrow, we have been able to remain in our 2-level home. Had we not had one installed, we would have needed to move into a single-level dwelling. We did NOT want to move; we love our home and have for 27 years. The Arrow Lift Chair is such a "saving grace" for us. Works wonderfully.
Very satisfied with my interactions with the sales person and the installer. Product is exactly as described and works well. Am very pleased.
Relatability of chair and quick service when called
Stair elevator Products are sturdy, reliable, and work as advertised with good safety features. Service personnel are polite, professional, and thorough in their testing of all features of the units.
We’re already getting a lot of use with it. Easy to use for sure.
So far, we’re very satisfied with our stair lift product.
Friendly staff and very efficient.
So glad we bought it.
The only problem I have is not getting a problem fixed sooner. Once fixed, everything is fine. You do cover a large area. Thank you for a good product,
Very professional and top notch, everything fit perfect from the salesman’s measurements to the factory build. The installation team did a professional job and thorough.
A couple suggestions:
1. Final invoice should be provided sooner. Still have received it.
2. I asked for a quote on a safety if the seatbelt isn’t on.
3. It would have been great to just had a courtesy call from the salesman asking how everything went and if everything was working well.
Very good
Follow up is a little lax. The tech said he would get us a price on an item that may need replacing in time, but I never heard from him. It's not a big deal because it is something that is not a problem at this time. But if you say you are going to do something then I expect that you would do it.
Otherwise we are satisfied with the service.
Lots of information and explanations, sales person ready to answer questions before and after installation. And the chair works great!
Connecting when service is needed is easy and follow up is rapid. Service repairmen are courteous and competent.
Great salesman and installer! My only slightly negative on the product is the unloading at the top of the stairs. I feel the lift should go a little farther onto the hall surface to make getting off the lift a little easier.
Brett was amazing in all steps and helping us deal with long distance communication. I would highly recommend Brett/Arrow Lift if you need stair glides. He was very helpful dealing with senior adult communication and was clear and concise in all communication. I could not be any happier with everything that Brett did for us.
Danette
Timely, efficient and courteous in all respects. The product is a life changer for me and operates flawlessly.
Good service and work performed quickly and professionally
Haven't used yet.
The Arrow lift installer arrived on time, explained the install process, and got to work right away. After he completed the stair installation he provided a thorough demonstration on the features and functions of the stair lift. We have been pleased with the investment so far.
Everybody I dealt with was supper good and I am happy so far
Works perfectly down our 14 stairs!
Fully explained your product, how it would be installed, when it would be installed , the guarantee, who to contact if a problem, and the cost.
The gentleman who came to install the chair lift did his job with care./ The chair lift works beautifully.
The Arrow Lift works well.
Installers were courteous when my wife objected with the lift half way installed, took it out, and came back the next week to do it again after she was coerced.
Now, if I could get me wife to remember how to use it. She is having difficulty with new things.
We love Josh! He is a great representative for Arrow Lift. Friendly and extremely competent.
Excellent product. Well constructed. Solid engineering. Very safe. The only trouble we have is swiveling out at the top of the steps. My husband can't seem to master it. So he just gets out without swiveling around. It's a little awkward, but it works fine.