Customer Testimonials
Thorough, timely...done right! Thank you!
I like having our elevator checked twice every year as part of our maintenance plan contract with Arrow Lift. I especially like to have technician josh perform the maintenance as he is very knowledgeable, thorough and competent.
Works well, service reps are capable and good communicators.
Great service
You always call me when it is time to have the lift checked out. I would probably forget. And the fact that you check it at all is a big plus, There are other appliances and working things in my house that could use a good check-up and service. But I never hear from those companies.
Service people are always personable.
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Timely and professional.
Good features, durability, quiet and easy operation, ability to add on features at a later date, choice of colors, easy install
Our installer Devin did a great job installing the stairlift. Looks and works well. He explained how the lift worked and gave us a demonstration. Only one small complaint, he filled a box up with the leftover trash and didn’t take that with him when he left. Otherwise we were very satisfied with the install and product. Thanks much.
Brett Torfin has been so great to work with. Perfectly understood our needs. The Stannah stairlift and the VPL lift work perfectly and have made life so much easier not only for my husband but also for me. Thank you!
We both use the lift for what it was intended but also for a dumb waiter for hauling whatever up stairs
Service techs are polite, professional and proficient.
Brett was great when he came to my house to measure and explain things.
I shouldn't have waited for my brother to do with me. Brett was accommodating when I called to see the difference between the lifts. I originally contacted arrow about an elevator so it is good you have elevators or I wouldn't have found you . It is great to have the 3 brand choices of lifts
Devin worked hard on the installation. Good followup with the repair plan
waiting to see the city inspector. Only wish I had done sooner.
I have let others know about your products and services
Timely appointments, reminder calls to get scheduled, effiicient service.
Well done....all aspects.
Very professional. They showed interest in my family member who needed the stair lift.
Installer was pleasant, efficient, good at demonstration, and alert to error in the order! The product so far works well, smooth ride, easy to run and will be very helpful for patient!
You’re service technicians are always knowledgeable, dependable and able to make necessary repairs
We are enjoying our new chair lift having had it for a short time. Your sales person & maintenance personnel were very pleasant and efficient to deal with and I look forward to many years of comfort & safety. I am especially pleased for my husband who will now have so much more mobility. It's not easy getting old, you know?!!!!!
Barbie Fodor
Installation was great. This is the second lift for my home and both have gone off without a hitch.
Not as pricey as expected. All happened quickly and with great customer service. We love the stair lift and use it daily.
We are very pleased with our lift.
We got a stair lift for our mom, enabling her to stay in the home she loves. Our salesperson was Brett Torfin and the customer service he provided was amazing. He guided us through the whole process - quickly responding to any questions and/or concerns. Very satisfied. Thank you!
The installer was very pleasant, and took the time before the installation to explain to me exactly what he would be doing. He did a great job, and I am very much enjoying not having to go up and down the steep staircase!
Stairlift
They are on time and very helpful.
timely service and on time. Knowable of the task at hand and get it on time. Name removed Sweeney
Courteous and competent.
Good service
I've been impressed with every employee--office staff, installers and service people. Every visit has been professional.
the sales and service were excellent. Brett was really good at explain what his product best qualities were. The immediate response to help get it installed the very next week was what I need due to the circumstances. the installer was very pleasant and accomplished the job quickly. I would recommend you guys to anyone. thanks Brett