Customer Testimonials
Friendly service
Friendly and worked with me on when I needed to pick up the bike
The hospitality
The entire staff is incredibly helpful. They are both knowledgeable and honest. They are a great group of local guys who know the area and can recommend where to go for a ride at all levels. I highly recommend popping in. It's my new GO-TO bike shop.
Customer service was top notch.
Danny was very helpful and did a great job explaining the bike features. I would recommend end buy again. Hopefully I will make it up for Group ride this summer.
Store owner extremely knowledgeable, thorough, and patient in explaining through the process.
Quality bikes and accessories, knowledgeable and friendly staff! Thought to recommend a product that is good for now and will grow with the customer, much appreciated!
They helped me out on my purchase of the TREK Marlin 5. Great customer service and I love the bike!! Very nice shop I will be back for accessories and any of my service needs. I will also look to buy another bike for my wife!! Highly recommend! Thanks!
I sent an email enquiring about the availability of a mid-range bike trainer. I received a reply within the hour. I was in the store by the end of the day and all my questions were answered. After my purchase, the gentleman who assisted me offered to assemble the unit for pickup the next day. When I returned to retrieve the trainer, another employee thoroughly explained how to set it up and shared some helpful advice for more efficient use. I have purchased a bike and had service done on it and my own, in the past, with great results. I am a big fan of Pocono Bike and today simply proved, once again, why.
Dan was very helpful in answering my questions along with scheduling the servicing of my bike.
Service was completed promptly.
Very knowledgeable and friendly customer service. Top of the line equipment for a fair price and won't hard sell you something you don't need. Very honest business approach.
Danny was so knowledgeable and helpful in guiding us to make the right choices for us.
The store and work area were organized and clean, was clear the staff knew about the products they sell. I would highly recommend.
Great shop. Great service.
Best customer service in the business. Won’t just put you on a bike to make a sale without making sure it’s THE bike for your needs and size
They know bikes
Great inventory- great service!
Friendliness..
Salespersons desire to provide a product that will work for me
Ability to answer all my questions and concerns
I am 74 years old and love my TREK. I ride every day!
Very friendly, helpful and personal service. I bought my bike there and have been able to get whatever products I need for it with good advice. Highly recommend Pocono Bike Company!
Candid advice about bikes and excellent customer experience.
Awesome staff and expertise, products are great and amazing shop! Best bike shop and dog friendly!
Honest and dependable!
Great friendly customer service. Very knowledgeable. My son has been wanting an SE bike and is so happy with it!
Very polite and know what they're doing
Thank you for explaining the features of each bike I was considering so I could make an informed decision.
Great experience, sick bike! Pedals are also really grippy, great recommendation.
Very friendly and thorough
the staff is super friendly, and knowledgeable. the price is right. will definitely be back. this is now my bike shop.
Knowledge
Variety of products
Excellent mechanics
Quick turn around time to fix our tire. Thank you!