Customer Testimonials

Fast, reliable, courteous and affordable. Nolan is great!

Good service and provide good advice

Good selection
Helpful enthusiastic

Good customer Service.Polite and friendly

Great service and very knowledgeable staff!

Knowledgeable service!

I purchased a Trek +3 Verve e-bike July 2023. West Point provides a free service at one year. The service went well and I got my bike back in 2 days. Very efficient service and friendly knowledgeable positive staff.
The free servicing at 1 year is a real treat.I I highly recommend West Point Cycle.

Knowledgeable staff who provide clear concise answer, explain the options available without trying to up sell you.

Very informative staff.

Fix done quickly and professionally. Thanks!

The customer service is always great any time I've shopped there.
The people are very knowledgeable about their products.
It's nice to have a bike store in the neighbourhood.
I was actually thinking after I shopped there yesterday, how nice it was to have friendly and good customer service :)

Customer service was amazing, Jasper was so great to deal with Highly recommend West Point Cycles in Kerrisdale.

The sales rep was very friendly on the phone and also in person- personable, patient.

I was looking for a random SRAM battery. Jasper answered the phone and quickly found and held the item for me. I’m grateful for the convenient location and friendly service

Really great service with a smile. Turnaround faster than expected.

Friendly, very supportive and get the job done!

Great service, quick turnaround, very competent staff and good value. I never even think twice about going anywhere else.

Thanks, had the wheel and front derailleur I needed in stk

Please, as promised and for my records/warranty, send the receipt for my Smith bike helmet bought at your w10 store this afternoon: Email address removed

Friendly, non pressure, good bike mechanic

Very good service. Helpful and knowledgeable staff

Great products and most knowledgeable staff in town!

The service writer who checked my bike for a minor shifting problem was friendly & knowledgeable. My bike was booked in (Fri.) and promised for later Tues, it was done & ready to be picked up Sat at noon.

Close by and will look at service issues when I drop in. Good selection and high quality bike repairs.

You have pretty much everything needed when it comes to cycling. Staff is awesome too!

Staff are really friendly and knowledgeable.

Please read my Google review. Always happy with the service that any of our bikes get there.

very friendly helpful staff and great product knowledge.
fast reliable service

Best staff ever

Great product knowledge and exceptional customer service.