Customer Testimonials

Easy to shop online and friendly people on store

its all about trusting the people there..Bob.

Friendly and not pressure sales staff :-)

Helpful service.

I stopped by the Kerrisdale location to pick up an online order. The staff member was friendly and the the process for picking up my order was quick. I also asked for some help removing the old part from my frame since I didn't have the appropriate tool. It was about 45 minutes prior to closing so I was very prepared to either leave my bike or come back another time, but the mechanic was able to complete the job right away. Thanks!

West Point Cycles in Kerrisdale recently gave my 6 year old Miele hybrid bike a good tune up. They replaced the break pads and front noodle, trued the wheels, and cleaned and refurbished the rest of the bike including servicing the rear hub with new ball bearings and grease. The ride is noticeably smoother and quieter.

The guys were very friendly and helpful and treated me respectfully despite my not being a young top level cyclist with a really expensive bike wearing lycra. 😆 I received an off season discount for the tune up which was appreciated as well.

I would recommend this neighbourhood bike shop to all levels of cyclist for friendly, competent service.

Nancy Pap

Checked in with a progress report

I appreciate the staff. Always positive and helpful. Thanks for being so quick to source my new Trek Domane AL 5 Gen 4 this past December.

Good quality products and helpful staff who know about the products

Great service!!!

Knowledgeable staff and great maintenance service.

Friendly team. Easy to talk to. Great experience.

Friendly
Attentive
Knowledgeable

Amazing service by both Nolan and Bob!

nice friendly staff like Bob in sales

West Point is my go to bike shop. Bob is wonderful to work with and so helpful.

clear and upront what needs doing and what if fine

Great detailed report after getting my bike serviced. Would highly recommend them.

The best West Point Cycles I’ve been to. HIGHLY RECOMMEND!

West Point Cycles in Kerrisdale is my go-to shop for service and repairs. Bought my Trek at West Point years ago and now get my spouse’s e-bike serviced there too. It’s not convenient for me to get there from Richmond but I feel the service is worth the commute.

Excellent service. Knowledgeable staff. Never disappoints.

I can’t imagine better service than I’ve just received at West Point Cycles as I went through the process of choosing my “dream bike”! From finding the right size, model and specs to suit my needs to providing me with proper fitting, safety advice, answering my questions and helping me select the accessories I needed, the team at West Point Cycles hit it out of the park. I also feel confident that the follow-up bike checks offered will ensure that any issues that may arise as I get used to my new bike will be addressed to keep me safe and comfortable on the road.

Friendly, helpful service. Good product selection and prices.

Great service, good work..... but a little pricey

Super service and super staff.

I am very please with the service I received at the shop. I will come back and shop again for my bike's matters . Thank You very Much !

Friendly & competent service.

the store staff were very helpful and friendly to check other locations for colours, sizes and get them transferred.

Helpful friendly staff

Excellent service and care for customers. I've been pleasantly surprised every time I have visited the Kerrisdale and the Main St locations.