Customer Testimonials

Service is excellent

My bike is close to10 years old and still in excellent shape. No pressure from sales personnel, but advice and recommendations were generously given. Actual service was excellent when requested.

The bike service is the best on every aspect. The staff is patient, knowledgeable, answer questions in detail. They searched several days to find the right parts for replacing the weared parts on my 10+ year old bike and gave me a precise quote for me before ordering. I eventually decided not to go with the replacement and service. They did not charge me any for their precious time spent. I am ordering a new bike from the store.

Good service, friendly and attentive people working there. Good selection of products.

Had a flat tire on my Trek Ebike at home when I was about to start a bike ride. Tried to fill it with air but air leaked out. Rode it to West Point with the flat tire with difficulty. When I got there they fixed the flat within an hour and I was on my way with a nice bike ride. Excellent service. They really care about their customers.

very professional, quick reply, moved quickly to help me get a bicycle for my son for his birthday, very easy to communicate with

Fiona (I hope that is the young ladies name) was absolutely fantastic. I had called to make sure that you had a kids helmet for my grand daughter. When we arrived at the shop she asked our grand daughter if she was looking for a pink or purple helmet, which made our little girl get a big smile. She then offered us a number of pink and purple helmets. Our grand daughter had a huge smile.

Oh she picked the pink helmet.

Thanks to your super employee

Friendly, efficient staff, even when very busy with other customers.

Friendly good service.

The staff at West Point Cycles are always knowledgeable and helpful. My bike service was completed promptly.

We didn't have an appointment regarding a possible bike tune-up, however, Bob made time for us. He was very friendly and helpful.

Friendly staff good range of products

Quick, concise service

Quick, helpful service

Good products and service.

Ashley was super helpful and pleasant

Mechanic made the effort to repair a bike rather than simply replacing replacing old parts with new.

Totally customer and solution orientated. Made it easy.

Great staff, great advice and great mechanics.

I like the service we received from the staff at the Kerrisdale shop. There was one minor glitch ion our most recent purchase, however, it is being addressed accordingly and to my satisfaction. I have always used this shop for all my bike maintenance for other bikes that I have owned, and I will continue to do so with our most recent purchase.

Prompt, courteous and professional!

I have been at WPC for both booked appts and drop in service. Booked appts are thorough and great communication to keep me apprised of work that may be needed/recommended. Staff is friendly, helpful, and knows what they’re dong.
Drop-in service has been quick to repair a handlebar battery and change over pedals — excellent all around !

I love my bike and I appreciate all the help I received when picking out and purchasing the bike.

The staff listens, has answers and is interested in the customers.

Always great service

Always a great neighbourhood feel with staff!

Helpful staff. Good selection of tools and gear

I’ve owned my bike from West Point Cycle since the 80ties! Bike tech always provides professional service & suggestions! No pressure on up selling! :))

I went there to purchase new road cycling shoes as I saw on their website they carried some wider fitting shoes. The service was excellent, and my new shoes are much more comfortable.

The service was speedy and excellent!