Customer Testimonials

Great products, service & knowledgable staff.

Very pleased with service for a flat tire. Quickly done and very attentive service received (Nolan).

I like. I was very pleased the contacts with the service people. they answer all questions I have. and they try to accommodate you and your schedule .

I like the personal service I get every time I’m visiting the store. The staff try very hard to either fit me in or give me the service I want in the shortest time possible.
Any questions I have about equipment or parts, they will spend time looking it up for me and give sound advice on the equipment in question.

Best staff around !

West Point Cycle (Kerrisdale) the staff are always welcoming. Your bike is always serviced promptly and no job is too big.
Everyone is friendly and helpful. I wouldn’t hesitate to use their services again.

It was great that we could park our bikes inside the store while we shopped. So nice to know that they would be safe and not out on the street.

Friendly and efficient service

timely, quality work, and want to support a local store

Informed, friendly, and prompt service. Moved product from one store to another to make it more convenient to pick up. Made great product recommendations and have an excellent maintenance program for after purchase Trek bicycles.

Quick to service walk in problems

High-quality products

Friendly, Attentive & Responsive sales staff

Super friendly and knowledgeable staff. Willing to go the extra mile for us. Kind!

Friendly and helpful whenever I drop in

Personal knowledgeable service

Bob and James are great

Service has always been courteous and friendly.

your very considerate service, the many who helped me were just fantastic in
all the ways that have left a positive impression! Thank you . First name removed

You guys did a n A-1 job on my Norco bike; the brakes are now fabulous, the rear wheel doesn't wobble, --it's a big improvement over the way it was in 2024. once again, I say "Thank You"!!- Bill Beck: Email address removed

Nolan was a great service technician- good
Communicator, good sense of humour! Kept in touch so that my expectations were met.

Friendly, knowledgeable staff and reasonable pricing for all things bike related. Exemplifies old school welcoming customer service.

Staff is knowledgeable and friendly, best shop in Kerrisdale and arounds

Bob helped me find what I needed.
He listened and matched my need perfectly.
I have had previous experience, for product and service, with West Point Cycles Kerrisdale and will undoubtedly turn to them for future needs.

The service, information and expertise that Bob provided made the whole purchase process seamless.

Very efficient for adjusting my derailleur cable tension, and diagnosing wear. Your technician then very promptly set up a future appointment for me do do a much needed replacement repair of the gears and the chain.

Teresa and Nolan are awesome! The Kerrisdale location has always been one of the best bike shops in the area, no doubt thanks to Bob’s tenure and the excellent team he puts together.

I recommend West Point all the time. You won’t find a more honest and knowledgeable bunch of people anywhere else.

Location

Knowledgeable and friendly customer service. Good selection of bike accessories.

Great service

Salesman Bob Gifford was a pleasure to deal with. Excellent product knowledge which made the
purchase of E-bike, helmet and accessories a smooth process.