Customer Testimonials

Staff is knowledgeable and friendly, best shop in Kerrisdale and arounds

Bob helped me find what I needed.
He listened and matched my need perfectly.
I have had previous experience, for product and service, with West Point Cycles Kerrisdale and will undoubtedly turn to them for future needs.

The service, information and expertise that Bob provided made the whole purchase process seamless.

Very efficient for adjusting my derailleur cable tension, and diagnosing wear. Your technician then very promptly set up a future appointment for me do do a much needed replacement repair of the gears and the chain.

Teresa and Nolan are awesome! The Kerrisdale location has always been one of the best bike shops in the area, no doubt thanks to Bob’s tenure and the excellent team he puts together.

I recommend West Point all the time. You won’t find a more honest and knowledgeable bunch of people anywhere else.

Location

Knowledgeable and friendly customer service. Good selection of bike accessories.

Great service

Salesman Bob Gifford was a pleasure to deal with. Excellent product knowledge which made the
purchase of E-bike, helmet and accessories a smooth process.

Always freindly good service on time and good price

Excellent service provided by knowledgeable, customer oriented staff.

Good selection of bikes, components, and accessories.

Nolan was super helpful, and accommodated me beautifully. I was very grateful

Friendly, not pushy sales/service.

Friendly knowledgeable welcoming

I had great service from Nolan. He answered all my questions thoroughly and gave me great advice. Very happy with my bike.

Service is excellent

My bike is close to10 years old and still in excellent shape. No pressure from sales personnel, but advice and recommendations were generously given. Actual service was excellent when requested.

The bike service is the best on every aspect. The staff is patient, knowledgeable, answer questions in detail. They searched several days to find the right parts for replacing the weared parts on my 10+ year old bike and gave me a precise quote for me before ordering. I eventually decided not to go with the replacement and service. They did not charge me any for their precious time spent. I am ordering a new bike from the store.

Good service, friendly and attentive people working there. Good selection of products.

Had a flat tire on my Trek Ebike at home when I was about to start a bike ride. Tried to fill it with air but air leaked out. Rode it to West Point with the flat tire with difficulty. When I got there they fixed the flat within an hour and I was on my way with a nice bike ride. Excellent service. They really care about their customers.

very professional, quick reply, moved quickly to help me get a bicycle for my son for his birthday, very easy to communicate with

Fiona (I hope that is the young ladies name) was absolutely fantastic. I had called to make sure that you had a kids helmet for my grand daughter. When we arrived at the shop she asked our grand daughter if she was looking for a pink or purple helmet, which made our little girl get a big smile. She then offered us a number of pink and purple helmets. Our grand daughter had a huge smile.

Oh she picked the pink helmet.

Thanks to your super employee

Friendly, efficient staff, even when very busy with other customers.

Friendly good service.

The staff at West Point Cycles are always knowledgeable and helpful. My bike service was completed promptly.

We didn't have an appointment regarding a possible bike tune-up, however, Bob made time for us. He was very friendly and helpful.

Friendly staff good range of products

Quick, concise service

Quick, helpful service

Good products and service.