Customer Testimonials

Good and helpful service

I like that you are local. You have good staff ready to help you & fix your problem.

Very knowledgable staff generous with their time.

I'm a regular customer at Kerrisdale and West 10th, and the staff at both locations is always helpful.

Informative and work completion before the stated time/date

Extremely pleased with the prompt and effective service I received the other day. My bike was nonoperable and the service staff made a point of squeezing me in to get me back on the road quickly..much appreciated! I’ll be back :)

Good advice
Good service

Friendly staff, expert advice, great service!

Convenient, quick service

I came in to inquire about a holder for my cel phone. The employee who helped me was terrific! He was a great problem-solving as my bike's handlebars and stem were not typical dimensions which necessitated a very creative solution. He was patient, managed to welcome and accommodate other customers who came in to the store at the same time, without me feeling like I was having to wait. Most importantly, he was friendly and advised me well on which product to buy. I'd definitely recommend this shop!

Friendly staff. They are not pushing sale,but trying to help.

Very good customer service and staff

Staff are knowledgeable, friendly and very helpful.
Variety of products.

Outstanding service from floor staff truly above and beyond!

I was very pleased with the service on my flat tire today, thank you Kerrisdale West Point Cycle

Bob is very friendly and knowledgeable and every time I go the mechanical service is great.

Great bike support service. My tune-up was great.

Carring service.

Great Service. Replaced a defective bike. No problem.
Bob is a great rep for store!

Great service, reasonable prices

Courtuous service staff. Thanks

Fast, reliable, courteous and affordable. Nolan is great!

Good service and provide good advice

Good selection
Helpful enthusiastic

Good customer Service.Polite and friendly

Great service and very knowledgeable staff!

Knowledgeable service!

I purchased a Trek +3 Verve e-bike July 2023. West Point provides a free service at one year. The service went well and I got my bike back in 2 days. Very efficient service and friendly knowledgeable positive staff.
The free servicing at 1 year is a real treat.I I highly recommend West Point Cycle.

Knowledgeable staff who provide clear concise answer, explain the options available without trying to up sell you.

Very informative staff.