Customer Testimonials

Knowledge,competence,courtesy and just the basic decency and kindness of the staff are all part of the outstanding service. I have been very happy with the bikes and accessories that I have purchased at West Point.

Close to home, friendly, know your products

Good quality products. Service people knowledgeable and friendly.

The staff I’d very knowledgeable and the selection of bikes and epaccessories is excellent

Speed. Friendly. Local

Friendly and efficient service, staff always very helpful.

Transparent, accommodating, good work

Great service, staff and product range. Trek bikes are great!

Everyone always listened to me and never made me feel stupid for bringing any of the concerns I had about my bike. I was always met with patience and kindness.

Thank you for everything!!!

Extremely helpful and went well above and beyond.

Thank you

Love your products and excellent customer service

Matt made an effort to explain the service requirements on my bicycle in detail. I appreciate that!

As I mostly deal at the West 10th location, nothing but good things to say about the staff there excellent,super helpful.Never have a problem returning things or ordering stuff in.The owners Tim and Sarah have been great to me.The Bontrager line of clothing seems to be of good quality, and of course the TREK bikes!!.Lastly they always make sure that I get a 15% discount as a valued customer thats huge and I appreciate it!!! SR.

Service staff did the right thing when dealing with a wheel rebuild gone wrong. Ended up making it right.

Staff are all very cordious and knowledgable . The work in my bike was done always in a promptly manner accomodating my need for it as my only vehicle.

Staff are friendly and professional

I like the personal connection and the fact that most often I feel like what I ask to be done is actually done (not like that at all stores).

Friendly people quality service on bikes

Andrew is very friendly and knowledgeable. Great selection and location is convenient.

Excellent help

very helpful advice for selecting a light for a new helmet

Friendly and knowledgable

Great staff. Very approachable and great attitudes. Amazing customer service for the 19 years I've been going.

All are great.

Excellent customer service and knowledgeable staff

Attentive and competent service.

Friendly, clear and local

I greatly appreciate the good service that I get from the staff at West Point Cycles. It keeps me coming back for all of my cycling needs.

I visited two stores, the East 2nd and West 10th locations. Great customer service at both locations. Staff were knowledgeable and responded to my needs promptly. Will definitely be a returning customer.

Great service every single time.
Quality products at what seem to be reasonable prices.
(I drive all of the way from New Westminster for your service and products and advise).