Customer Testimonials

Always great service!

Good knowledge and always sound advice

Had just the part I needed!

Very helpful staff

Well informed staff. Always get what I need.

Quality selection

Friendly service. Job well done.

friendly helpful staff; good return policy; convenient to my home

You're very reliable, make it easy to understand technical issues, and I trust your input. You also made suggestions to keep my costs down. My bike was purchased from your shop over 25 years ago and I've always gone back to you for service and new parts.

Friendly, knowledgeable staff who always make me feel comfortable coming to the store.

I was really impressed with the service and product range. Thank you helping me purchase my new bike.

Good selection. Very knowledgeable team

Excellent communication and speedy service

The expertise of staff

Great service and knowledge regarding products. Have a few minor observations and will attend at store to address:
1. Front and rear reflectors for my bike (Steve) were inadvertently missed when bike assembled (understandable give all the other items being added to the bike).
2. There are two scratches on the rear rack that I would like to bring to your attention to ensure no potential for rust (perhaps just needs a little touch up paint).
3. Since rear light added to fender of bide there was no need to use the strap associated with the light for mounting elsewhere. Would like strap as a spare in case any need in the future to mount somewhere besides fender. (my wife got her strap but mine was missed in the process).

Again, no complaints about service or responsiveness to needs, these are minor points for clarification on my next visit to the store. Thanks for all your capable help!

very helpful staff, good range of products.

The staff (all four who helped me out on my four visits) were very helpful! If something wasn't quite right, they made an extra effort to see if they had any alternatives. It didn't feel like they were just trying to sell me expensive stuff.

Friendly, knowledgeable staff.

Best to go at this time of year when you are not so busy. I was there in the summer and the days wait for service was silly. The downside of popularity. Will be even worse now that the shop at the top of the hill has closed down. Your price for service was good, even very good.

Friendly and knowledgeable staff.

I found the bike technician very helpful. I liked that he didn’t pressure me into buying more expensive tires than I needed. My bike was ready right on time

Excellent customer service and excellent servicing of our bikes.

Very friendly and approachable. Nothing pretentious.

excellent service

Friendly knowledgeable staff, great service

Friendly, knowledgeable staff. Good selection of bikes and accessories, good location

I trust your shop and I’m particular of the bike shops I go to.

Clean, bright, organized space with varied selection.

Friendly, helpful, knowledgeable staff.

Well-equipped technician's shop, have always had the spare parts I needed.

I have seen many shops come and go over the last 20+ years, but I have always been able to rely on West Point Cycles.

Courteous & knowledgeable staff. Good product inventory.

After suffering a negative and non productive experience at a competitor's shop, I turned to West Point. Matt, Jan and all staff were courteous and respectful. Jeff the technician repaired my Shimano powered Evo Fastway 7.0. Jeff listened to what I had to tell him about the bike's issues and repaired the bike, no B.S., no ego's to deal with. When the work was completed, I was given a written record of the repairs and billed a fair price for services rendered. The overall experience left me with the feeling that I was dealing with cyclists. Five Stars! I can't recommend West Point more highly for repairs.

First name removed L.