Customer Testimonials

I have used your service department and found they did a good job and were on time.

Fast shipping

You had a product in stock that was very hard to find elsewhere. Open Sundays.

The tall man is so handsome and has such a seductive voice. :-)

Your service is most satisfactory, and your product line comprehensive.

Larry Sharp

Fast competent service. The service writer listened to me, then took the time to explain the work done. I get my 4 bikes serviced at the W10th shop.

Friendly, helpful staff. Competitive pricing.

First class service in every way

Fast shipping, responsive support, very reasonable replacement policy for defective parts

Prompt service and knowledgeable staff

Great online shopping experience.

Courteous, consistent, trustworthy ( I have been dealing with the store for over 40 years.) Had a very early Rocky Mountain bike. Good products and good service. And love that they recycle my family's destroyed tires.

We had fantastic advice and service from both online, special thank you to Jessica who was a tremendous help, and from the Langley store.

Friendly and knowledgeable staff. Extensive product s.

Great product and staff

Great service

not sure you want to share this so I will leave it unchecked

- this seatpost was on a bike already and would explain why it was not in it's factory elastic holders in the factory box as the other 3 I have ordered from Trek directly

- my last order and interaction with this company was fantastic however this seatpost is broken - the level barrel adjuster is cracked.

Alot of cash for a broken part and currently is not available from Trek - I'd be happy with a barrel replacement kit and all would be good.

Email address removed

Good service on bikes...like any store there is always the need to get bikes back to customers as quick as possible....you might like to have management brainstorm how to do that in 2024

that would be store differentiator for you.....lots of business taken by Velofix due to speed of turnaround...could you afford to start a mobile van service ????

Fast shipping, good product selection, easy checkout, Canadian, good communication

Very courteous, knowledgeable, sincere interest in you and your bike; quick follow up and objective advice when buying a bike and on going maintenance/advice. Best Jeffrey Mason

Excellent service

Knowledgeable staff.

You have good advisors and complete supplies and parts
Thanks

Great customer service and bike always comes back in perfect condition , very knowledgeable as well

Great customer service. I've bought 2 bikes within a year and half from the west 10th location. Thank you Kiersten and Dave.

I would highly recommend West Point Cycles - West 10th. They are very competent and always so helpful whether you need repairs or advice on choosing a new bike. They did a great job of keeping my old vintage bike on the road and ti was a tricky job!

Greats deals!

You did a fine job tuning up my bike.
Your technician explained everything he did to repair the bike.
Good people.
Timely service.

Fast, efficient service

I bought a Brompton bag and it was quite a bit less than competitor. I shopped online. Haven't been into the store. I don't live in Vancouver...