Customer Testimonials

always friendly helpful people and excellent knowledge and service

Staff are knowledgeable and helpful. Good choice of products.

Local - close to home, friendly, good service and advice

Prompt, courteous, efficient service. Product is what I wanted. Shipped quickly and well protected. What else can I say? I give you a 10. Thank you.

This is the best bike store I know. The staff is friendly and helpful. And they sell great bikes.

Staff are friendly and know their products well. Not intimidating and very personable. Thanks for the quick service

Fast, friendly, knowledgable service- a very pleasant surprise

Thanks for the help choosing and installing handlebar grips!

Quick delivery and excellent prices! Can’t say fairer than that 😊

Thorough, accommodating, informative

Website was good and easy to find what I was looking for. It was in stock at the location it said it would be. The staff were friendly and helpful without being pushy. They were happy to let me look around but responsive when I had questions.

I had a complex problem with my drivetrain and i am an experienced mechanic. These folks were fast to find root cause, great at communicating options and both efficient and precise at carrying out the service

Excellent service.

Timely service

Very helpful and knowledgable staff. They always trying to accommodate whenever possible. Thank you.

Friendly staff and lots of bicycles and products

Fast and reasonably priced

Very helpful and knowledgeable staff!

The shipment was fast and the product was exactly what I wanted/expected! Couldn't be happier.

Great service ! Thanks !

Impeccable customer service!!
I’ve always been treated well and beyond. I’ve bought my bikes here before and there is nothing they won’t do to help in any situation and their patience is amazing. Trust me I wasn’t the easiest customer to finally find be happy with my new E-bike. Yes they might be busy but understandable so. I will never hesitate to recommend West Point Cycles West - 10th and they will always be my go to.
Thanks for everything Grace:)

The job is thorough and fair

Got & honest assessment of what my 12 year
old bike needed re & re of worn parts on my
running gear. Good follow up as well. First name removed a

Good inventory, fast service & and friendly people.

Staff are knowledgeable, pleasant, very easy to deal with.

Friendly helpful staff, I am a trek fan, good bike service

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Excellent staff who are helpful and friendly and a good selection of products.

The ease of accessing what I wanted to purchase and the help from the staff at addressing my requests.

it took another bike shop three weeks to tell me that they hadn't "had a chance to look at my biike," In a couple of hours West Point had determined the appropriate replacement part. I was notified promptly when the part arrived. I took the bike in and it was ready the next afternoon. Very professional service!