Customer Testimonials

Prompt service and knowledgeable staff

Great online shopping experience.

Courteous, consistent, trustworthy ( I have been dealing with the store for over 40 years.) Had a very early Rocky Mountain bike. Good products and good service. And love that they recycle my family's destroyed tires.

We had fantastic advice and service from both online, special thank you to Jessica who was a tremendous help, and from the Langley store.

Friendly and knowledgeable staff. Extensive product s.

Great product and staff

Great service

not sure you want to share this so I will leave it unchecked

- this seatpost was on a bike already and would explain why it was not in it's factory elastic holders in the factory box as the other 3 I have ordered from Trek directly

- my last order and interaction with this company was fantastic however this seatpost is broken - the level barrel adjuster is cracked.

Alot of cash for a broken part and currently is not available from Trek - I'd be happy with a barrel replacement kit and all would be good.

Email address removed

Good service on bikes...like any store there is always the need to get bikes back to customers as quick as possible....you might like to have management brainstorm how to do that in 2024

that would be store differentiator for you.....lots of business taken by Velofix due to speed of turnaround...could you afford to start a mobile van service ????

Fast shipping, good product selection, easy checkout, Canadian, good communication

Very courteous, knowledgeable, sincere interest in you and your bike; quick follow up and objective advice when buying a bike and on going maintenance/advice. Best Jeffrey Mason

Excellent service

Knowledgeable staff.

You have good advisors and complete supplies and parts
Thanks

Great customer service and bike always comes back in perfect condition , very knowledgeable as well

Great customer service. I've bought 2 bikes within a year and half from the west 10th location. Thank you Kiersten and Dave.

I would highly recommend West Point Cycles - West 10th. They are very competent and always so helpful whether you need repairs or advice on choosing a new bike. They did a great job of keeping my old vintage bike on the road and ti was a tricky job!

Greats deals!

You did a fine job tuning up my bike.
Your technician explained everything he did to repair the bike.
Good people.
Timely service.

Fast, efficient service

I bought a Brompton bag and it was quite a bit less than competitor. I shopped online. Haven't been into the store. I don't live in Vancouver...

Thank you for accepting my return/exchange no questions asked.

Prompt and knowledgable service, quality gear.

Bike service is always great, top-notch!

Excellent range of accessories to top of the line bikes and e-,bikes

From the moment i ordered my bike online I was called and greeted with care. I received follow up calls multiple times with updates until i received my bike.

Bike was delivered by yet another friendly member of staff.

I came into the Main Street location to utilize the 15% discount that I received upon purchasing my bike
And was given great advice in which bike rack to purchase and the staff also did an install for me free of charge on the spot.

Final summation,
Unreal customer service from all staff members from start to finish.

I normally never take the time to leave reviews.

This time is different.

Bravo West Point Cycles

Thanks

I had a puncture. You fixed it and serviced it quickly and efficiently. Now I look forward to cycling safely.

Knowledgeable staff, good social skills, motivated to be helpful.

The friendly and efficient service. Very reliable and always helpful.

always friendly helpful people and excellent knowledge and service