Customer Testimonials
I brought a flat tire in for repair and was expecting to drop it of and to pick up at a later date. The associate working had the flat fixed, and I was out the door in 10 minutes. Impressive to say the least.
Great service
As soon as we entered the store a representative approached us with a genuine greeting and smile. He introduced himself as Mitch and asked me to describe what type of cycling I did and sized up my small frame, 4’10” and was quickly able to recommend an XS Trek bike that allowed for easy road riding.
As it was the first and only bike store I visited thus far I thanked him and said I was going to shop around. Mitch encouraged it and was never pushy yet confident. After visiting two other shops that day none had bikes comparable to the Trek. I returned later that day and excitedly purchased my new bike and I am very happy so far.
Called from our Pittsburgh home to arrange to have my Trek bike serviced (regular tune-up) while we were in FL for a week this summer. When I took the bike in, the service person evaluated the condition of the bike and recommended an appropriate level of service. In this case, Level One. I appreciated that I received the level of service needed rather than one prescribed by the time since it was serviced last.
The service person was knowledgeable and courteous. My bike service was completely in the time estimated. Received notice by text prior to the shop closing time and was able to pick up my bike that day.
I was pleased.
Knowledgable. Just moved here to Florida. Pleased to find a shop to work on my Trek bicycles.
Always friendly amd helping! Every time I come in items are in stock
Servicing of my bike is always done efficiently
Good service
Very nice people! Fast service
Great bike shop and service. I have now purchased five bicycles from this location.
Your service team is always quick and efficient whenever we have needed any service! Bravo!
The guys were great. Took their time helping me find my daughter a starter mountain bike. I highly recommend the Trek Bicycle to both avid bikers and starters alike!
Great walk-in service team. Usually back riding same day.
Knowledgeable, courteous staff!
Friendly good people
Bikes are top notch! Durable and sleek! Knowledgeable and helpful professional people working at the store. Bought my bike two days ago and rode 15 miles easy today! Can't wait to go the distance!! So very excited about my Trek!
Personal attention to our needs.
I love Trek Bikes!
The services
Good service, kindness
They did a great job and they were quick!
Consistent service and the bike comes back like new!
Friendly service with very knowledgeable staff.
Tony was excellent, very knowledgeable and helpful.
Beautiful bike, rides so well and the customer service is amazing 🤩
Good quality and knowledgeable friendly staff
Great service team at this location. I am grateful for the prompt service that I received from Manager Steve and his Technician. Highly recommend Trek of Port Charlotte.
The customer service is awesome!! Very nice shopping experience. Really nice bikes!!
Excellent repair service and quick turnaround
Three points I would make about my experience.
1 Customers Service, before, during and after the staff was patient in explaining all the options.
2 Transparency. Staff members showed what was needed and why.
3 Helpful. Knowing I might need help getting the bike into my SUV they offered to help. They earned a loyal customer.
Professional